When AutoEntry can't process an uploaded document, it will move automatically to the Rejected folder.
Notifications
When the system rejects a document, a notice will show in the Uploaded Files and Processed Items tabs of your Activity page under Status. The Purchases and Sales folders will flag rejected invoices. A red dot will appear next to the item in your Rejected folder, and on the Rejected tab icon.
When you interact with the rejected items by clicking View, this removes the notification.
Why are documents rejected?
If the system rejects the document, it means there's an issue preventing the extraction.
When you view the Rejected folder, the Reason column will give you more details on the rejection.
AutoEntry will reject documents uploaded with any of the following issues:
Duplicate of a document uploaded previously
Image/scan quality is too poor for our system to extract the data
The document isn’t an invoice
Uploaded to the wrong folder
Some crucial data is missing, preventing extraction
Image/scan is a screenshot or contains handwriting
File's data is corrupt or password-protected
White pages
Note: Duplicate uploads detected at the time of upload do not consume credits unless processed manually. However, duplicates identified during data extraction will consume credits.
📌TIP: Make sure you check the required format before you upload documents.
📎NOTE: Rejected invoices or bank statements do not consume credits unless explicitly processed by clicking "Process Anyway." Duplicate uploads detected at the time of upload do not consume credits unless processed manually. However, duplicates identified during data extraction will consume credits. Credits are not refunded for rejected items unless they were automatically rejected by the system. For more information, visit the guide Rejected Bank statements.
📎NOTE: You can also reject an invoice manually if you've uploaded a document by mistake.