This article will provide guidance on the features of your Rejected folder. Click on any of the headings below to jump to that section:

Where can the Rejected Folder be found?

Files that cannot be processed by AutoEntry will be stored in the Rejected folder. The number of files in the Rejected folder will be shown on the company homepage. If there are new items in the rejected folder since your last visit, you will be notified via a red notification symbol:

It can also be accessed by clicking the Rejected tab across the top of the page when you are already in a folder.

Your Rejected folder will look something like this:

  • Click on the blue View button on the left to view the file.

  • The Date column shows the date/time the file was uploaded.

  • Invoice Number (where applicable) of the invoice.

  • The Reason column gives a basic reason on why the document was rejected.

  • The grey page logo allows you to download a copy of the document as a PDF.

  • The blue trash can icon will delete the document from AutoEntry completely. If deleted, the file cannot be recovered by us.

What does it mean when a file has been rejected?

When a file has been rejected, it means that there is an issue with it preventing data from being extracted/processed.

Documents uploaded with any of the following issues will be rejected:

  • It has already been uploaded previously.

  • The image/scan quality is too poor for our system to extract the data.

  • It has been uploaded to the wrong folder.

  • Some crucial data is missing, preventing extraction.

  • The image/scan is a screenshot, or contains handwriting.

  • The file's data is corrupted or password-protected.

How do I know my file has been rejected?

If a document has been rejected, you will see a notice on the Uploaded Files and Processed Items tabs of your Activity page under the Status column.

The Purchases and Sales folders will alert you that an invoice has been rejected; indicated with a red dot next to the item in your Rejected folder, and on the Rejected tab icon. Interacting with the rejected items (clicking View) will remove the notification.

Will I be charged for files that are rejected?

You will be charged for rejected files as there has been an attempt to process them. This does not apply to bank statements.

More thorough information on the cost of rejected duplicate invoices can be found here.

How can I move files from the Rejected folder to the Inbox?

If the file was rejected in error, click on Move to Inbox. The invoice will then be in the inbox but all the fields will be blank. Simply enter supplier, date, net/VAT/total and it can be published as normal.

How to manually reject invoices

If you need to remove invoices from your Inbox for any reason, you can manually reject them by doing the following:

  1. Click the box to the left of the invoice to select it.

  2. An Actions menu will then appear at the top of the page where you can select Reject.

  3. In the next pop-up window, you will be shown a drop-down menu for the Reject Reason. This must be filled in, giving a reason for rejecting such as "Uploaded in error" etc.

  4. If you select the "Other" option, a second field will appear where you can enter the reason.

  5. Click Reject, and the invoice will be sent to the Rejected folder.

If you need to permanently delete an invoice from your Purchases/Sales folder, simply click on the Rejected tab, and click the blue trash icon to delete the item. AutoEntry cannot retrieve this upload for you after deletion.

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