Symptom

You are receiving the below error message when attempting to integrate your AutoEntry company with Sage.

SageOne error getting financial settings

Applies To

  • Sage Accounting/SBCA users.

Cause

This error is most commonly caused by having the incorrect permissions set up within Sage Accounting. You will need to follow the steps below and ensure that you have access to the setting's permission in Sage.

Resolution

To clear this error, please do the following:

  1. Log into Sage using an account that has full admin access.

  2. Go to Settings.

  3. Navigate to User Management.

  4. There will be a list of accounts - click on the account you are trying to integrate.

  5. Check the setting highlighted below:

Once you have completed these steps, go back to AutoEntry and re-attempt the integration with Sage.

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