AutoEntry by Sage

How to clear the 'operation timed out' error from your invoices.

Error: 'The operation has timed out.'

The steps to follow when trying to integrate or reconnect with with Xero and the company is showing as already being connected.

Integrating with Xero: Company is 'Already Connected' Error

How to troubleshoot issues exporting bank statements from AutoEntry to Sage Accounting.

Bank Statement export status is 'Sage checking export' or 'Export failed'

How to resolve this error when trying to integrate with Sage Accounting.

Error: 'SageOne error getting financial settings'

How to clear the error message from your company's integration status when integrated with Sage Accounting (Australia or South Africa).

Error: 'Exception of type 'System.Exception' was thrown.'

Steps required to clear the 'failed to connect selected company' error when integrating with Sage Accounting.

Error: 'Failed to connect selected company'

The steps required to clear the error message 'Error: 'Authorisation issue detected - please reconnect'.

Error: 'Authorisation issue detected - please reconnect'

The steps required to reconnect to Xero when you see the 'company not connected' error.

Error: 'Company not connected to Xero. Please click to connect to Xero and pick the organisation to connect to.'

How to clear the error "Xero API error calling GetTaxRates: ("Type":null,"Title":"Forbidden","Status";403,"Detail":"AuthenticationUnsucc..."

Error: "Xero API error calling GetTaxRates: ("Type":null,"Title":"Forbidden","Status";403,"Detail":"AuthenticationUnsuccessful","Instance":"97c95b23-feae-4b1b-980a-a268c861650e","Extensions":{}}"

How to resolve this error when trying to connect AutoEntry to Sage Accounting (Australia or South Africa).

Error: 'SageOneAuZa Error Report'

AutoEntry Support Team

Oliver Cook

Nathan

Cloud Integration errors (SBCA; Xero etc) 

Online Integrations

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