You are seeing the below error message on your company's integration status.
Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID: 34
Sage 50 Canada users.
This error is caused by multi-user mode not being enabled in Sage 50.
To clear this error, you will need to do the following:
Enable multi-user mode in Sage.
Unpublish any pending invoices/bills.
Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab.
Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'.
Select 'End Task' on both.
Restart your Sync App Desktop Service.
Go back to the AutoEntry site and publish your invoices/bills again.
The error will not clear until an invoice/bill has been successfully published to Sage.