To clear this error, you will need to do the following:

  1. Enable multi-user mode in Sage (if you have not done so already)

  2. Close Sage

  3. Unpublish any pending invoices/bills

  4. Open your PC's task manager

  5. Click on the Processes tab

  6. Right-click on Autoentry.Service in the list, and click End Task

  7. Go to the Services tab in your task manager

  8. Right-click on Autoentry.DesktopSync.Service and click Start/Restart

  9. Go back to the AutoEntry site, and republish your invoices/bills

Please note: The error will not clear until an invoice/bill has been successfully republished.

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