Summary
Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID: 34
This error is caused by multi-user mode not being enabled in Sage 50.
Resolution
To clear this error, you will need to do the following:
Enable multi-user mode in Sage
Close Sage
Unpublish any pending invoices/bills
Open your PC's Task Manager, select 'More details' if it is showing the minimised view, and click on the 'Processes' tab
Click on 'OCRex.Desktop.AutoEntry.Client' & 'AutoEntry.Service'
Select 'End Task' on both
7. Restart your Sync App Desktop Service
8. Go back to the AutoEntry site and publish your invoices/bills again
Please note: The error will not clear until an invoice/bill has been successfully published to Sage.