To clear this error, you will need to do the following:

  1. Enable multi-user mode in Sage (if you have not done so already)
  2. Close Sage
  3. Unpublish any pending invoices/bills
  4. Open your PC's task manager
  5. Click on the Processes tab
  6. Right-click on Autoentry.Service in the list, and click End Task
  7. Go to the Services tab in your task manager
  8. Right-click on Autoentry.DesktopSync.Service and click Start/Restart
  9. Go back to the AutoEntry site, and republish your invoices/bills

Please note: The error will not clear until an invoice/bill has been successfully republished.

Did this answer your question?