Symptom

You are seeing the below error message on your company's integration status.

Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID:35

Applies To

  • Sage 50 Canada users.

Cause

When integrating and publishing data from AutoEntry to a shared file or shared client file in Sage 50 Canada, the share drive option must be paused before the integration or publishing can occur.

Resolution

To clear this error, you will need to do the following:

  1. Pause Sage Drive.

  2. Resync your company data on AutoEntry.

  3. Republish any pending invoices/bills.

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