You are seeing the below error message on your company's integration status.
Connection to the company could not be established. There was a problem opening the company. Error Returned: Unexpected remote data access return value: Unauthorized.
Sage 50 Canada users.
This error is caused by your Desktop Sync App being set to the incorrect start-up type.
To clear this error, you will need to switch your sync app start up type from a Windows Service to a Console application.
To do this, please do the following:
Open your Task Manager (this is a pre-installed app on every PC), select the Services tab at the top, then click on 'Open Services' at the bottom of that window.
When the Services Window opens up:
Right-click on the AutoEntry.DesktopSync.Service and select Stop.
Once stopped, right-click on AutoEntry.DesktopSync.Service again and select Properties.
Under Startup Type select Disabled
Open the Sync app again and ensure you are able to view your company list
The Sync App is now running as a Console application