Symptom

You are seeing the below error message on your company's integration status.

Connection to the company could not be established. There was a problem opening the company. Error Returned: Unexpected remote data access return value: Unauthorized.

Applies To

  • Sage 50 Canada users.

Cause

This error is caused by your Desktop Sync App being set to the incorrect start-up type.

Resolution

To clear this error, you will need to switch your sync app start up type from a Windows Service to a Console application.

To do this, please do the following:

  1. Open your Task Manager (this is a pre-installed app on every PC), select the Services tab at the top, then click on 'Open Services' at the bottom of that window.

  2. When the Services Window opens up:

  • Right-click on the AutoEntry.DesktopSync.Service and select Stop.

  • Once stopped, right-click on AutoEntry.DesktopSync.Service again and select Properties.

  • Under Startup Type select Disabled

  • Click OK

  • Open the Sync app again and ensure you are able to view your company list

  • The Sync App is now running as a Console application

Additional Information

  • For more information on the differences between a Service Application and a Console Application, please click here

  • If you are trying to change the start-up type, but the option is unavailable/greyed out, please click here.

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