Symptom

You are seeing the below error message on your sync app, or company's integration status.

Started Interactive process exe but its remoting server did not respond/ start within 15 seconds.

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.

Cause

This error is typically thrown when your Desktop Sync Interactive Launcher has not been enabled.

Resolution

To clear this error, you will need to do the following:

  1. Open your File Explorer (this is a pre-installed app on every PC)

  2. Navigate to the path C:\Program Files(x86)\AutoEntry\Service

  3. Double-click on AutoEntry.Desktopsync.interactivelauncher.exe

  4. Select 'Allow'

  5. Go to your company on the AutoEntry website, and re-sync its data.

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