AutoEntry by Sage

You are seeing the below error message on your sync app, or company's integration status.

<i>Started Interactive process exe but its remoting server did not respond/ start within 15 seconds.</i>

- Sage 50 users.
- QuickBooks Desktop users.

This error is typically thrown when your Desktop Sync Interactive Launcher has not been enabled.

To clear this error, you will need to do the following:

Open your File Explorer (this is a pre-installed app on every PC)

Navigate to the path C:\Program Files (x86)\OCREX\AutoEntry\Service

Double-click on AutoEntry.Desktopsync.interactivelauncher.exe

Go to your company on the AutoEntry website, and <a href="https://help.autoentry.com/en/articles/1361831-re-sync-xxxx-data-button" rel="nofollow noopener noreferrer" target="_blank">re-sync</a> its data.

1. Open your File Explorer (this is a pre-installed app on every PC)
2. Navigate to the path C:\Program Files (x86)\OCREX\AutoEntry\Service
3. Double-click on AutoEntry.Desktopsync.interactivelauncher.exe
4. Select 'Allow'
5. Go to your company on the AutoEntry website, and <a href="https://help.autoentry.com/en/articles/1361831-re-sync-xxxx-data-button" rel="nofollow noopener noreferrer" target="_blank">re-sync</a> its data.

How to clear the error 'Started Interactive process exe but its remoting server did not respond/ start within 15 seconds.'

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Resolution