You are seeing the below error message after attempting to publish an invoice.
Retrieving data from Sage timed out. This can happen when there is a blocking dialogue only visible when running in interactive mode, or if the accounts files is large and accessed over a slow network.
This error is typically thrown when your Sage Data Service times out during a sync of larger files accessed over a slow network.
You will need to carry out the following steps on the PC which has the Sync App installed. Check your start-up type then follow the relevant steps below.
Steps for a Service Start-up
Steps for a Service Start-up
Open your PC's Task Manager.
Click the Processes tab.
📌TIP: You may need to select More details first if it is showing the minimised view.
Select the following:
OCRex.Desktop.AutoEntry.Client
AutoEntry.Service
Select End Task on both.
Go to the Services tab and click the blue Open Services button at the bottom.
Right click on Autoentry.Desktop.Sync.Service and Stop the service.
Go to Sage Data Service or Sage Data Service 2.0 and right click Restart.
Go to Autoentry.Desktop.Sync.Service and right click and Start.
Publish an invoice on the affected company.
The error should clear once an invoice successfully publishes to your accounting software.
Steps for a Console Start-up
Steps for a Console Start-up
Open your PC's Task Manager.
Click the Processes tab.
📌TIP: You may need to select More details first if it is showing the minimised view.
Select the following:
OCRex.Desktop.AutoEntry.Client
AutoEntry.Service
Select End Task on both.
Go to the Services tab and click the blue Open Services button at the bottom.
Go to Sage Data Service or Sage Data Service 2.0 and right-click Restart.
Open the sync app and ensure the black window pops up for a moment before minimising itself. If not, click Restart within the Sync App.
Publish an invoice on the affected company.
The error should clear once an invoice successfully publishes to your accounting software.