Question

Why are my invoices not publishing to QuickBooks Desktop?

Applies To

  • QuickBooks Desktop users

  • AutoEntry Desktop Sync App

Answer

If you are integrated with QBD, this integration works through the AutoEntry Desktop Sync App. There are some issues that can arise when publishing that are unique to this.

Whether your sync app desktop service is running or not, both instances are covered below!

Sync App Desktop Service is Not Running

The most common issue would be the sync app service not running. To check if your sync app service is running, go to the Integrate screen in AutoEntry. Here, the status of your Desktop Sync Service will be shown as either Running or Not Running.

If your sync app is 'Not Running', please follow these steps to restart it and then republish any invoices yet to transfer to QBD.

Sync App Desktop Service is Running

  1. If your sync app is running but your invoices are still not publishing, please ensure that you have not clicked the re-sync button after clicking publish on any invoices. Clicking re-sync interrupts them from publishing to QBD.

  2. Check the Integration Status on your company list also, on either the AutoEntry website or the AutoEntry Sync App itself. If there is an error showing here, this will prevent invoices from publishing.

Most of these error messages will indicate what needs to be done to resolve, however if you are unsure then just pop our Support team a message by clicking on the blue chat bubble in the bottom right corner of the screen!

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