Symptom

You are receiving the below error message when attempting to publish an invoice.

Feature Not Supported Error : We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription.

Applies To

  • QuickBooks Online integrated companies.

Cause

This error shows on your invoices when your QuickBooks Online subscription is on the Simple Start plan. While AutoEntry can connect to Simple Start, we cannot publish invoices to Simple Start unless invoices are both marked as paid and published as an expense. This is a limitation set by QuickBooks Online.

Resolution

In order to publish these invoices, you will need to upgrade your QuickBooks Online subscription.

More information on the AutoEntry features included in each QuickBooks Online subscription level can be found here.

Last edited:

Dec 9, 2022, 11:28 AM

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