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Integrating with Xero: Company is 'Already Connected' Error

The steps to follow when trying to integrate or reconnect with with Xero and the company is showing as already being connected.

Oliver Cook avatar
Written by Oliver Cook
Updated over 2 years ago

Symptom

You are seeing an 'already connected' message when attempting to re-integrate an AutoEntry company with Xero.

Cause

This is caused by AutoEntry being listed as a connected app within Xero.

Resolution

To resolve this issue, please do the following:

  1. Log into Xero, select the relevant company and go to Settings.

  2. Under Settings, go to Connected Apps.

  3. Under Connected Apps, click the 3 vertical dots next to AutoEntry and select Disconnect.

  4. Go back to AutoEntry and attempt the integration again.

Additional Information

  • If you need the steps for disconnecting Xero via AutoEntry, please click here.

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