Summary

Could not find file 'X:xxxx\SETUP.DTA'.

This error can appear on your Desktop Sync App when you are trying to connect/reconnect a company. It is typically caused by one of two things:

  1. You are entering the incorrect filepath when connecting

  2. Your Sync App's start-up type is incorrect

Resolution

To clear this error from the app, here are the steps you will need to follow:

  1. On Sage, check the filepath for the company you are trying to connect. If you are unsure of how to do this, please click here.

  2. Ensure that this is the path you are pasting into the Sync App when you are connecting.

  3. If the error does not clear, make sure that your Sync App's start-up type is correct. To check this, please click here for the steps. If your company filepath starts with 'C:' you will need to have the app set as a service application. If it is any other drive such as 'E:', 'S:', 'F:' etc. it will need to be a console application.

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