Skip to main content

ERROR: 'Problems while trying to create your transaction...'

Resolve the 'transaction is missing a valid account' error for Sage 50 US integrated companies.

M
Written by Michael McFarland
Updated over a week ago

Symptom

When publishing invoices to Sage 50 US, the following error message can appear:

'Problems while trying to create your transaction. Exception details: Invoice could not be published. Error Returned: The transaction is missing a valid account'

This error appears when your Sage 50 US company is set to cash basis. AutoEntry can only publish invoices to companies that are set to an accrual basis.

Resolution

To clear this error, do the following:

  1. Change your company's settings to an Accrual basis in Sage 50 US. For more information view the Sage 50 US guide.

  2. Republish the affected invoices in AutoEntry.

Did this answer your question?