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ERROR: 'Connection to the company could not be established. Someone else is already using the program under this name. Please use a different user name or try again later., ID: E35'

Resolve error ID: E35 when you publish an invoice from AutoEntry to Sage 50 Canada. This error occurs when AutoEntry can't connect using a valid Sage 50 Canada user.

Written by AutoEntry Support Team

You may see the following error when you try to publish an invoice to Sage 50 Canada:

Connection to the company could not be established. Someone else is already using the program under this name. Please use a different user name or try again later., ID: E35

AutoEntry connects to Sage 50 Canada as its own user. This error appears when the sync app uses the wrong Sage 50 Canada username.

Resolution

  1. Enable multi-user mode in Sage 50 Canada.

  2. Check the user settings in Sage 50 Canada.

  3. Identify the username you've assigned to AutoEntry, if you've created a dedicated AutoEntry user.

  4. Use that username when you connect the company to AutoEntry.

  5. Re-sync the company data.

  6. Unpublish and republish any affected invoices after the error clears.

📎NOTE: If you use Sage Pro in single-user mode, sign out of Sage before you use AutoEntry.

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