This message can appear in the Processed Items section of the Activity tab of any folder in AutoEntry after you upload a document. The file won’t move to the Inbox until there’s enough credits.
Credits could not be deducted.
Along with this, you may also notice a yellow banner on your company homepage with the message 'CREDIT BALANCE 0'. This also lets you know how many credits you need to add for AutoEntry to release the file.
This occurs when you have an insufficient credit balance.
Add credits
To resolve this message, you need to add sufficient credits to your account. You can purchase credits in bulk or you can change/renew your subscription for more credits.
Once you have credits, after just a few minutes, AutoEntry releases the files automatically into the Inbox of the relevant folder.
📌TIP: If you use several accounts, it's possible to mix them up. If you believe you've enough credits, you need to make sure you allocate the credits to the correct account. If you're not the billing owner, you'll need them to add the necessary credit. You can also ask the support team to transfer credits from one account to another if you’re the owner.