All Collections
Troubleshooting
Error: 'This shared company is already open ID: E565'
Error: 'This shared company is already open ID: E565'

The steps required to clear the ID E565 error from Sage 50 Canada companies.

AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Symptom

You are seeing the below error message on your company's Integration Status, or on your Desktop Sync App.

This shared company is already open. , ID: E565


​

Applies To

  • Sage 50 Canada users.

  • AutoEntry Desktop Sync App.

Cause

This error relates to a duplicate session of the Company being open in Sage.

Resolution

To resolve the issue, you will first need to complete these steps outlined by Sage Support (click the link to be re-directed):

Once done, re-attempt the integration between AutoEntry and Sage, or if you are already connected please do the following:

  1. Go to the Integrate tab.

  2. Click the Re-Sync Sage 50 Canada Data button.

  3. Wait 5-10 minutes for the error to clear.

Did this answer your question?