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Error: 'This shared company is already open ID: E565'

How to resolve this AutoEntry Sync App error when you integrate with Sage 50 Canada.

Written by AutoEntry Support Team

You're seeing the below error message on your company's Integration Status or your Desktop Sync App.

This shared company is already open. , ID: E565

This error relates to a duplicate session of the Company being open in Sage.

To resolve the issue, you will first need to complete these steps in the articles below:

Next steps

Once you've completed the steps in the articles above, re-attempt the integration between AutoEntry and Sage, or if you 're already connected, follow the steps below:

  1. On the Home page, click Integrate.

    Integrate option in AutoEntry.

  2. Click Re-Sync Sage 50 Canada Data.

    Re-Sync button.

  3. Wait 5-10 minutes for the error to clear.

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