Symptom

You are seeing the below error message on your company's Integration Status, or on your Desktop Sync App.

A Company Shared with Remote Data Access in Sage cannot be accessed with the Sync App when it is running as a service, please run it in console mode or stop sharing this company with Remote Data Access.

Applies To

  • Sage 50 Canada version 2021.2 onwards.

Procedure

To clear this error, you will first need to ensure you are running Sage in multi-user mode.

Next, check that your Sync App is running as a console application, and change it to one if needs be. To do this, please do the following:

  1. Open your Task Manager (this is a pre-installed app on every PC), select the Services tab at the top, then click on 'Open Services' at the bottom of that window.

  2. When the Services Window opens up:

  • Right-click on the AutoEntry.DesktopSync.Service and select Stop.

  • Once stopped, right-click on AutoEntry.DesktopSync.Service again and select Properties.

  • Under Startup Type select Disabled.

  • Click OK.

3. Open the Sync App and log back in, ensuring the black box shown below is open and remains open.

4. The next time you attempt to pubish an invoice, the error should clear!

Additional Information

  • If you are trying to change the start-up type, but the option is unavailable/greyed out, please click here.

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