Symptom

You are attempting to reconnect your AutoEntry company to Xero, but you are receiving the below error message.

Company not connected to Xero. Please click to connect to Xero and pick the organisation to connect to.

Applies To

  • Xero integrated companies that have been previously connected to AutoEntry.

Cause

This is caused by AutoEntry being listed as a connected app within Xero.

Resolution

To resolve this issue, please do the following:

  1. Log into Xero, select the relevant company and go to Settings.

  2. Under Settings, go to Connected Apps.

  3. Under Connected Apps, click the 3 vertical dots next to AutoEntry and select Disconnect.

  4. Go back to AutoEntry and attempt the integration again.

Additional Information

  • If you need the steps for disconnecting Xero via AutoEntry, please click here.

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