When you set up 2FA for your AutoEntry login, this requires you to enter a verification code. You access this code ether via a text or from an Authenticator app.
You can use your recovery code if you can’t access your authenticator app or phone number when logging into AutoEntry. This is an 8-digit code that you're asked to note down and keep safe when you first set up 2FA. You can also find your recovery code by logging into AutoEntry, navigating to your Profile, and opening the Two-Factor (2FA) tab.
EXAMPLE: 2244-3355
Use your recovery code
When prompted to enter your verification code, click Enter Recovery Code.
Select Recovery code.
Enter your recovery code.
Click Log In. Note: Recovery codes are tied to your current password. If you are in the process of changing your password, the recovery code will no longer be valid.
You can generate a new recovery code to use the next time you can’t access your authenticator app or phone number
Can't use your recovery code?
If you've lost your recovery code, if you can't log in to AutoEntry to generate a new recovery code, you must contact AutoEntry support. They can help generate you a new recovery code. If your account is linked to Sage, you must obtain a recovery code directly from Sage, as AutoEntry only provides recovery codes for accounts using AutoEntry login credentials.