Invoices and Bills

All the information on scanning, uploading, viewing and publishing Invoices, Bills, Receipts and Credit Notes for Purchases and Sales invoices

Brian Carolan avatar Tara Broderick avatar Aaron avatar +10
131 articles in this collection
Written by Brian Carolan, Tara Broderick, Aaron and 10 others
After Processing

How to Download All Files from AutoEntry

Download a copy of all uploaded files to AutoEntry
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Purchases/Sales Folder Key Features

Some useful features for the Purchases/Bills and Sales folders
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Which Tax/VAT code should I be using?

VAT code allocation for invoices on AutoEntry.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

How Long Does Publishing Take?

How long should it take for my published invoices to reach my accounting software?
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

How to Delete Invoices

The steps required to delete uploaded invoices from AutoEntry.
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

How to Republish an Invoice

The steps required to republish one or many of your invoices.
Emma Carroll avatar
Written by Emma Carroll
Updated this week

What is a Doc ID?

AutoEntry's unique identification system for invoices.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

How to Edit an Invoice after Publishing

The steps for editing an invoice's details after you have published it to your accounting software.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Warning Symbol next to Invoice

What to do when you see a red triangle next to an invoice.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Remembered Supplier, Category and VAT Codes

How AutoEntry's 'Remember?' function works.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Applying Cost Centres/Tracking Categories to Invoices

The steps required to allocate cost codes and tracking categories to batch uploads and individual invoices.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

How to Change the Default Description on Invoices

Changing the Default Description added during processing.
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Purchase Order Matching for QuickBooks Online and Xero

How to match an invoice within AutoEntry to a Purchase Order within QuickBooks Online and Xero
Emma Carroll avatar
Written by Emma Carroll
Updated this week

How to Archive or Unarchive a Document

A guide on archiving and unarchiving files on AutoEntry.
Amy avatar
Written by Amy
Updated over a week ago

Auto-Publish

Auto-Publish is a great feature for automatically publishing invoices through to your accounts package.
Brian Carolan avatar
Written by Brian Carolan
Updated this week

How to Unpublish an Invoice

What to do if you need to unpublish an invoice or multiple invoices at once.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

AutoEntry and Credit Notes

Identifying Credit Notes in AutoEntry
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

How to Download a PDF Copy of your Document

Download PDFs from AutoEntry.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Selecting Supplier Account, Category and Tax Codes

The steps required to allocate nominal codes to your invoices before publishing to your accounting software.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

How to Create a Contact on an Invoice

Posting an invoice to a supplier/customer not currently set up in your accounts package.
Brian Carolan avatar
Written by Brian Carolan
Updated this week

How to Download Invoices (.csv or Excel)

The steps required to download your extracted invoice data as a .csv or Excel file.
Brian Carolan avatar
Written by Brian Carolan
Updated this week

How to Publish Invoices

How to publish an invoice to your accounts package.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago
Troubleshooting

Error: 'Invoice xxxx cannot be approved as tax rate (Tax / Net) does not match the rate on selected tax code(s).'

How to clear the error 'Invoice cannot be approved as tax rate (Tax / Net) does not match the rate on selected tax code(s).'
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'Total not set, Net not set, Tax not set. Line items are being used to calculate total.'

How to clear the error 'Total not set, Net not set, Tax not set. Line items are being used to calculate total.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Invoice lines invoice lines quantity, unit price must be supplied for all invoice lines.'

The steps required to clear the error 'Invoice lines invoice lines quantity, unit price must be supplied for all invoice lines.'
Hannah avatar
Written by Hannah
Updated over a week ago

Error: 'The remote server returned an error: (400) Bad Request.'

The steps required to clear a 400 Bad Request error from your invoice.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Invoice/Bill Already Exists in your Accounts Package'

Duplicate Match error when trying to publish invoices.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Error: 'Invalid or missing Cost Code'

How to clear the error message 'Invalid or missing cost code' when publishing invoices.
Sukhi avatar
Written by Sukhi
Updated over a week ago

Error in Activity: 'File Already Uploaded - Process Anyway'

What does 'File Already Uploaded - Process Anyway' mean?
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Can AutoEntry Publish Inventory Invoices?

Inventory invoice category when publishing to Xero.
Hannah avatar
Written by Hannah
Updated over a week ago

File Conversion Error in Activity Feed

How to clear the 'File conversion error' from your Activity screen.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'The selected Department: 'xxxx' is not valid for Account Code: 'xxxx''

The steps required to resolve the error: The selected Department: 'General' is not valid for Account Code: 'Inventory - XXXX'
Sukhi avatar
Written by Sukhi
Updated over a week ago

Error: 'Payment A/C, Publish To must be selected to submit a payment.'

How to clear the 'Payment A/C, Publish To must be selected to submit a payment.' error when publishing an paid invoice.
Alex avatar
Written by Alex
Updated over a week ago

Error: 'WS_INVALIDTOKEN:'

How to clear the error 'WS_INVALIDTOKEN:' when publishing invoices to AccountsIQ.
Sukhi avatar
Written by Sukhi
Updated over a week ago

Error: 'The operation has timed out.'

How to clear the 'operation timed out' error from your invoices.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

File Status: File Failed Verification

Issue with file format type when uploading.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Business Validation Error: You can't use a Creditors account on the detail portion of a Bill.'

How to clear the error 'Business Validation Error: You can't use a Creditors account on the detail portion of a Bill.' from your invoices.
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'Invoice date cannot be after due date.'

How to clear error 'Invoice date cannot be after due date.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'The field you are trying to change or function you are calling is not accessible under current circumstance.'

How to clear the error 'The field you are trying to change or function you are calling is not accessible under current circumstance.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'This invoice with Invoice Number: xxxx already exists in Sage 50 Accounts Package for this Vendor.'

The user cannot publish an invoice to Sage 50 as the Invoice number 'already exists' in Sage 50.
Alex avatar
Written by Alex
Updated over a week ago

Error: 'One or more errors occurred.'

The steps required to resolve the error 'One or more errors occurred.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Domestic Reverse Charge cannot be applied to invoices for contacts which do not have 'VAT Reverse Charge' enabled.'

How to clear the 'domestic reverge charge cannot be applied' error from your invoice(s).
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: Line items (EU goods services) Please Select the EU Goods/Services on each item line.

How to clear the error: Line items (EU goods services) Please Select the EU Goods/Services on each line item.
Hannah avatar
Written by Hannah
Updated over a week ago

Upload error - Upload Failed

How to bypass an upload failure.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Error: 'Couldn't find TaxRate'

The steps required to clear the error message 'Couldn't find TaxRate'.
Meera Sharma avatar
Written by Meera Sharma
Updated over a week ago

Error: 'Please Select a Non-Stock Item from Integration Screen, if there are no items in the dropdown please create a new item in your AccountsIQ Account'

How to sync Non-Stock items from AIQ to AutoEntry.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Error: 'An unexpected error occurred'

The steps required to clear 'An unexpected error occurred' from your invoice.
Meera Sharma avatar
Written by Meera Sharma
Updated over a week ago

Error: 'Invoice xxx has not been published because contact selected does not exist in accounting software; please review contact and try to publish again.'

How to clear the 'contact selected does not exist in accounting software' error from your invoices.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Line items (tax rate) must be 'Zero Rated' for Customers outside the EU.'

How to clear the error 'Line items (tax rate) must be 'Zero Rated' for Customers outside the EU.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'The document date cannot be before the end of year lock date, currently set at dd/mm/yyyy'

How to resolve the error: 'The document date cannot be before the end of year lock date, currently set at xx/xx/xxxx'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Line items (tax rate percentage) You entered a tax amount but tax rate is zero. Please fix one of them.'

How to clear the error 'Line items (tax rate percentage) You entered a tax amount but tax rate is zero. Please fix one of them.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: '1.reference : is too long (maximum is xx characters)'

How to resolve the error: '1.reference : is too long (maximum is xx characters)'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Invalid Account Code - Department entered for Invoice and/or Line Item. Account Code xxxx'

How to clear the error 'Invalid Account Code - Department entered for Invoice and/or Line Item. Account Code xxxx' from your invoice(s).
Meera Sharma avatar
Written by Meera Sharma
Updated over a week ago

Invoices/bills not showing in accounting package after re-integrating

After integrating with a different accounting package or file path, should my previously published invoices/bills appear automatically?
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Attachment could not be posted. API Http error.'

How to clear the error 'Attachment could not be posted. API Http error.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Project status set to not allow postings.'

This article will help walkthrough how to correct the Error: 'Project status set to not allow postings.'
Oliver avatar
Written by Oliver
Updated over a week ago

Error: 'The specified bank account details does not match a known bank account.'

The steps required to clear the error 'The specified bank account details does not match a known bank account.'
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Warning Symbol in VAT Field

The steps to follow if you are receiving a yellow warning triangle in the VAT field of an invoice.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: '(zero d) must be greater than or equal to zero and less than the size of the argument list.'

How to clear the error '(zero d) must be greater than or equal to zero and less than the size of the argument list.'
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'An unknown error has occurred. To protect your company data, Sage 50 will now shut down. Any unsaved data will be lost. ID: E97'

How to clear the error code ID: E97 for Sage 50 Canada users.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

What does 'Credits could not be deducted' mean?

The meaning of a 'Credits could not be deducted' message in the Processed Items tab of your Activity feed.
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'Invoice Date is set before the current lock date in Sage50 UK&I'

How to clear the error 'Invoice Date is set before the current lock date in Sage50 UK&I' displaying on a published invoice.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Nominal Code Reverting to Previous Selection

The steps you should follow if a nominal code keeps reverting to your previous selection on an invoice/bill.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error inserting Purchase Order: (SimplySDK.SimplyNoAccessException) The invoice number field is disabled or it is hidden because the journal is not in invoice mode.

How to clear the error message 'The Invoice number field is disabled or it is hidden' for Sage 50 Canada integrated companies.
Aaron avatar
Written by Aaron
Updated over a week ago

Error: 'Invalid Reference Id : Items element id not found'

How to clear the error message 'Invalid reference Id' for QuickBooks Online integrated companies.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Relation Specified Incorrectly'

How to clear the error 'Relation Specified Incorrectly' for SortMyBooks integrated companies.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Error: 'Invalid or missing Project Reference'

How to clear the invalid or missing project code error from your invoice.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Error: 'The Foreign Currency on the account does not match the Foreign Currency on the transaction.'

How to clear the error 'The Foreign Currency on the account does not match the Foreign Currency on the transaction.' from an invoice.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

ErrorCode:2220, Message:Invalid Currency type, Element:Currency, Detail:Invalid or Unsupported currency type supplied. Supplied value:None

How to clear the 'Invalid Currency type' error for QuickBooks Online integrated companies.
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'The account period has closed and the account books cannot be updated through the QBO Services API. Please use the QBO website to make these changes.'

How to clear the error message 'account period has closed' from an invoice.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: '1.line_items.description : This field is required.'

How to clear the 'line items description' error.
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'Please provide base and quote currency.'

How to clear the error message 'Please provide base and quote currency' for QuickBooks Online integrated companies.
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Error: 'Error occurred while checking for duplicate invoice.'

How to clear the error message 'Error occurred while checking for duplicate invoice.' from an invoice.
Nathan avatar
Written by Nathan
Updated over a week ago

Error: 'The contact specified has possibly been merged (or archived). Xero does not indicate if the contact is merged, therefore AutoEntry cannot know for sure.'

How to clear the error message 'The contact specified has possibly been merged' for Xero integrated companies.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Error: 'Problems while trying to create your transaction. Exception details: Invoice could not be published. Error Returned: The transaction is missing a valid account.'

How to clear the 'transaction is missing a valid account' error for Sage 50 US integrated companies.
Elizabeth avatar
Written by Elizabeth
Updated over a week ago

Error: 'Invoices with VAT summary lines cannot be marked as paid in companies on the VAT Cash Accounting (UK) VAT scheme.'

How to clear the 'Invoices with VAT summary lines cannot be marked as paid in companies on the VAT Cash Accounting (UK) VAT scheme' error.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Error: 'Line items (ledger account) is invalid.'

How to clear the error 'Line items (ledger account) is invalid.' for Sage Business Cloud Accounting integrated companies.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Error: 'You have reached the limit of invoices you can approve.'

How to clear the error 'You have reached the limit of invoices you can approve' for invoices posting to Xero.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Value cannot be null. Parameter name: key'

How to clear the error 'Value cannot be null. Parameter name: key'.
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'Action restricted for Start in United Kingdom/Ireland.'

How to clear the error message 'The request contained parameters that are restricted for Start in United Kingdom' from your invoices.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Error: 'Saving Purchase Invoice failed: value of contact was not allowed.'

How to clear the error message 'Saving Purchase Invoice failed: value of contact was not allowed.' from your invoice(s).
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'Line items (currency tax amount) You cannot record VAT Amount if using a VAT Rate with a Zero %.'

How to clear the error message 'Line items (currency tax amount) You cannot record VAT Amount if using a VAT Rate with a Zero %.'
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Error: 'You cannot record entries prior to your Accounts Start Date of DD/MM/YYYY.'

How to clear the error message 'You cannot record entries prior to your Accounts Start Date of DD/MM/YYYY.'
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'Feature Not Supported Error : We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription.'

How to clear the 'Feature Not Supported' error for QuickBooks Online integrated companies
Emma Carroll avatar
Written by Emma Carroll
Updated yesterday

Error: 'Tax code is not correct, it should be a number but the code specified is 'T0''

How to clear the error 'Tax code is not correct, it should be a number but the code specified is 'T0'' from your invoices.
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

'Error occurred while checking for duplicate invoice. Error :Xero API error calling GetInvoices'

How to clear the Xero error 'Error occurred while checking for duplicate invoice. Error :Xero API error calling GetInvoices:'
Nathan avatar
Written by Nathan
Updated over a week ago

Why is Auto-Publish Not Working?

Potential reasons why your invoices have not auto-published to your accounting software despite the setting being switched on.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Unable to cast object of type 'Intuit.Ipp.Data.AccountBasedExpenseLineDetail' to type 'Intuit.Ipp.Data.ItemBasedExpenseLineDetail'

How to clear the error 'Unable to cast object of type......' from your invoices.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Object reference not set to an instance of an object.'

How to clear the error message 'Object reference not set to an instance of an object' from your invoices/bills.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Tax rate id is not allowed for tax address region.'

How to clear the error 'Tax rate id is not allowed for tax address region.' from your invoices
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Error: 'Invoice (DOC ID xxx) has been published to your accounting software but attachment could not be uploaded; please manually attach document in accounting software'

How to clear the error 'Invoice (DOC ID xxx) has been published to your accounting software but attachment could not be uploaded'.
Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

Invoices/Statements Appear to be Missing

Where are my uploaded files?
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Error: '1.Authorization : Your access token has expired. You can refresh the token or ask the user for a new grant.'

How to clear the error '1.Authorization : Your access token has expired. You can refresh the token or ask the user for a new grant.'
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

Error: 'Unsupported Feature: DueDateForSalesInvoice'

How to clear the error 'Unsupported Feature: DueDateForSalesInvoice' for Sage 50 UK&I integrated companies.
Amy avatar
Written by Amy
Updated over a week ago

Error: 'Sequence contains no matching element'

How to clear the sequence error for Sage Accounting integrated companies.
Amy avatar
Written by Amy
Updated over a week ago

Error: 'Input string was not in a correct format.'

How to clear the error 'Input string was not in a correct format.'
Brian Carolan avatar
Written by Brian Carolan
Updated over a week ago

Error: 'Invoice xxxx was not approved, please check it has all codes assigned.'

How to clear the 'codes assigned' error on invoices.
Amy avatar
Written by Amy
Updated over a week ago

Error: 'Failed to create contact'

How to clear the 'failed to create contact' error
Tara Broderick avatar
Written by Tara Broderick
Updated this week

Error: 'String too long.'

How to clear the 'string too long' error from your invoices
AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over a week ago

VAT Figures Rounding when Published to QuickBooks Online

How to clear the yellow triangle error on an invoice's VAT for QuickBooks Online integrated companies.
Tara Broderick avatar
Written by Tara Broderick
Updated over a week ago

Error: 'Line Item Net/Total does not match Invoice Net/Total'

How to clear the Line Item Net/Total Error.
Amy avatar
Written by Amy
Updated over a week ago

Invoices not Publishing to your Accounting Software?

The most common reasons why there is a delay with your invoices publishing, and how to resolve the issue.
Emma Carroll avatar
Written by Emma Carroll
Updated this week