Invoices and Bills

File Conversion Error in Activity Feed

How to clear the 'File conversion error' from your Activity screen.

Written by Erica
Updated over a week ago

Extracted Signatures from Forwarded Email Uploads

The reason why the signature in your emails may be extracted during upload.

Written by Aaron
Updated over a week ago

What does 'Credits yet to be deducted' mean?

The meaning of the 'Credits yet to be deducted message' in the Processed Items tab of your Activity feed

Written by Nathan Doyle
Updated over a week ago

.ZIP Files and Password Protected Files

Can folders and password protected files be processed?

Written by Iain Carey
Updated over a week ago

Accepted File Types

When processing a file, what format does AutoEntry accept?

Written by Brian Carolan
Updated over a week ago

How to Upload Files to AutoEntry

Uploading a document to AutoEntry that is saved on your computer

Written by Brian Carolan
Updated over a week ago

What does 'Queued for Processing' mean?

Do I need to do anything to have my uploads processed when their status is 'Queued for Processing'?

Written by Orlaith
Updated over a week ago

Am I charged for duplicate uploads?

Will I have credits deducted from my account if a document is uploaded twice in error?

Written by Orlaith
Updated over a week ago

How Long Does Processing Take?

Expected Invoice and Statement Processing Times

Written by Brian Carolan
Updated over a week ago

File Status: File Failed Verification

Issue with file format type when uploading

Written by Erica
Updated over a week ago

Can I Publish VAT Only Invoices?

Vat Only Invoices

Written by Erica
Updated over a week ago

Applying Cost Centres/Tracking Categories to Batch Uploads

Written by Brian Carolan
Updated over a week ago

Is there a limit to the size of the files I can upload?

What limits are in place for uploading files.

Written by Brian Carolan
Updated over a week ago

Digital Invoices and Government Tax revenue offices

Soft copy vs digital copy invoices and how to download digital copies from AutoEntry

Written by Brian Carolan
Updated over a week ago

"File Already Uploaded" status showing in Activity tab

What does "File Already Uploaded - Process Anyway" mean and how to proceed

Written by Brian Carolan
Updated over a week ago

Duplicate Check Date Threshold (Sage Accounting, Xero and QuickBooks Online)

Setting the Duplicate check date threshold for Sage Accounting, Xero and QuickBooks Online integrations

Written by Brian Carolan
Updated over a week ago

Can I delete items from the Activity screen?

Is it possible to remove uploads from my Activity?

Written by Orlaith
Updated over a week ago

Upload error - Upload Failed

If your documents failing to upload

Written by Brian Carolan
Updated over a week ago

3 ways to cancel an upload

What to do if you need to cancel an upload, or you uploaded an incorrect invoice

Written by Tara
Updated over a week ago

How can I change my AutoEntry mailbox address?

Require a different email address to the one AutoEntry generates for uploading invoices, expenses and/or supplier statements?

Written by Brian Carolan
Updated over a week ago

AutoEntry and Canadian Taxes

Does AutoEntry handle Canadian Taxes?

Written by Brian Carolan
Updated over a week ago

Email Invoices, Supplier Statements and Expenses to AutoEntry

The steps required to upload invoices, supplier statements and expenses to AutoEntry via email.

Written by Brian Carolan
Updated over a week ago

How do I get my paper documents into AutoEntry?

How to scan and photograph your invoices/receipts to upload to AutoEntry

Written by Brian Carolan
Updated over a week ago

I've uploaded Invoices to the Wrong Folder/Company

What to do when you have uploaded invoices to the incorrect folder or company

Written by Brian Carolan
Updated over a week ago

Which Tax/VAT code should I be using?

Information on VAT code allocation for invoices on AutoEntry.

Written by Emma Carroll
Updated over a week ago

How long does publishing take?

How long does it take for invoices to publish to my accounts package?

Written by Iain Carey
Updated over a week ago

Will my processed invoices be released when I top up my credits?

Will invoices uploaded when no credits were available on the billing user's account be released when more credits are added?

Written by Orlaith
Updated this week

Deleting an Invoice/Supplier Statement from AutoEntry

The steps required to delete an invoice/supplier statement from AutoEntry

Written by Erica
Updated over a week ago

How do I download all of my uploaded files from AutoEntry?

What to do when you wish to download copies of all uploaded files. (.zip file request)

Written by Orlaith
Updated over a week ago

How do I republish an invoice?

The steps required to republish one or many of your invoices

Written by Emma Carroll
Updated over a week ago

What is a Doc ID?

What is a Doc ID and what is it used for?

Written by Emma Carroll
Updated over a week ago

Xero and QuickBooks Online - Billable Expenses

Publishing Invoices as Billable Expenses and adding Customers to invoices for Xero and QuickBooks Online

Written by Brian Carolan
Updated over a week ago

Spelling error in Supplier Name?

Why is there a spelling mistake on my invoice's supplier name?

Written by Brian Carolan
Updated over a week ago

How to Amend an Invoice after Publishing

Steps for amending an invoice after you have published it

Written by Emma Carroll
Updated over a week ago

Where does AutoEntry get its Exchange Rates from?

Source of Exchange Rates used on Invoices

Written by Erica
Updated over a week ago

What is the red triangle next to my invoice/bill?

What to do when you see a red triangle symbol next to an invoice

Written by Emma Carroll
Updated over a week ago

What does 'unpublish' mean?

How to unpublish an invoice if needed

Written by Amy
Updated over a week ago

How to unarchive a document

What to do if you need to move a document back to your Inbox from your Archived folder

Written by Orlaith
Updated over a week ago

Remember? function

Remember, Remember..... Your default supplier/category and tax codes!

Written by Brian Carolan
Updated over a week ago

Applying Cost Centres/Tracking Categories To Individual Invoices

Written by Brian Carolan
Updated over a week ago

How to Change the Default Description on Invoices

Changing the Default Description added during processing

Written by Erica
Updated over a week ago

Invoices/bills not showing in accounting package after re-integrating

After integrating with a different accounting package or file path, should my previously published invoices/bills appear automatically?

Written by Orlaith
Updated over a week ago

How do I archive my invoices?

A guide on archiving invoices

Written by Amy
Updated over a week ago

Purchase Order Matching for QBO and Xero

How to match an invoice within AutoEntry to a Purchase Order within QuickBooks Online and Xero

Written by Elina Kokina
Updated over a week ago

Why are my figures re-calculated?

What figures are re-grossed and why?

Written by Brian Carolan
Updated over a week ago

How can I unpublish an invoice?

What to do if you need to unpublish an invoice or multiple invoices at once.

Written by Orlaith
Updated over a week ago

Auto-Publish

Auto-Publish is a great feature for automatically publishing invoices through to your accounts package

Written by Brian Carolan
Updated over a week ago

How to View a Single Invoice

How do I view extracted data on an invoice?

Written by Brian Carolan
Updated over a week ago

AutoEntry and Credit Notes

Identifying Credit Notes in AutoEntry

Written by Brian Carolan
Updated over a week ago

How to Download a PDF copy of your invoice

Download PDFs from Autoentry

Written by Tara
Updated over a week ago

Selecting Supplier Account, Category and Tax Codes

Once an invoice has processed, use the drop down menus to select the relevant accounts.

Written by Brian Carolan
Updated over a week ago

Can I publish multiple Invoices/Bills at once?

Save the Clicks! Select all and publish all in one go!

Written by Brian Carolan
Updated over a week ago

New Supplier/Customer not in the Contact List - Add Contact

Posting an invoice to a supplier/customer not currently set up in your accounts package.

Written by Brian Carolan
Updated over a week ago

How do I Download or Export Invoices as a .csv file or Excel Spreadsheet?

You can download your invoice data as a .csv or excel file even if you're integrated or not.

Written by Brian Carolan
Updated over a week ago

Generic Excel Format with a Shared Image Link

Generic Excel export with Image links

Written by Elina Kokina
Updated over a week ago

How do I find processed documents

Where are my processed files?

Written by Brian Carolan
Updated over a week ago

Publishing (Posting) an Invoice to your Accounts Package

How to publish an invoice to your accounting package and how to know it has successfully published.

Written by Brian Carolan
Updated over a week ago

What happens when something is approved

Where do my invoices go after I approve them?

Written by Brian Carolan
Updated over a week ago

How to select multiple invoices at once

Need to move, publish, archive or pay multiple invoices at once? Here's how....

Written by Brian Carolan
Updated over a week ago

I didn't receive notification that invoices have been processed

Why didn't I receive a notification that my invoices were processed?

Written by Brian Carolan
Updated over a week ago

How can I select all published/unpublished items only?

How do I only select published/unpublished invoices in my inbox?

Written by Brian Carolan
Updated over a week ago

Due Date Defaults

How to set up due date defaults for invoices

Written by Brian Carolan
Updated over a week ago

Applying Discounts to an Invoice

How to add a discount to an invoice.

Written by Cintia
Updated over a week ago

AutoEntry Page Header Functions

What are each of the functions on AutoEntry's Page Header?

Written by Brian Carolan
Updated over a week ago

Currency Conversion and Selection

How does currency conversion work and how can I select it for my invoices?

Written by Brian Carolan
Updated over a week ago

Tax Inclusive and Tax Exclusive Invoices

Invoices and Receipts can be re-calculated for tax inclusive or exclusive with Line Item Extraction

Written by Brian Carolan
Updated over a week ago

Tax Summary

How to add a tax summary to an invoice

Written by Brian Carolan
Updated over a week ago

What does it mean when a document is Published?

What does publishing a file do?

Written by Brian Carolan
Updated over a week ago

Invoice Image Navigation

How to zoom in, download, rotate, and click to the next page of an invoice image.

Written by Brian Carolan
Updated over a week ago

Share Option

What is the Share option on my invoice?

Written by Brian Carolan
Updated over a week ago

Does AutoEntry handle CIS Payments on Invoices?

Handling CIS (Construction Industry Scheme - UK) payments in AutoEntry

Written by Brian Carolan
Updated over a week ago

Invoice Details

What is extracted from invoices?

Written by Brian Carolan
Updated over a week ago

Sales Taxes and Line Items on US Bills

How AutoEntry treats sales taxes in Line Items for US clients on their Bills

Written by Brian Carolan
Updated over a week ago

Why were line items not extracted from the receipt I uploaded?

Information on why line items may not have been extracted from a receipt that was uploaded to AutoEntry

Written by Orlaith
Updated over a week ago

Line Item Extraction

Need full Line Item extraction for Inventory/Stock control or just for better control of Income/Expenses

Written by Brian Carolan
Updated over a week ago

How to Delete Stored Line Items

How to delete Stored Line Items from your Supplier Settings.

Written by Tara
Updated over a week ago

How to add multiple VAT codes/Categories on one invoice

How to split VAT on invoices

Written by Tara
Updated over a week ago

Why can't I see/add a description on my 'line items'?

What to do if you are unable to see/add a description to the line items on your invoice

Written by Orlaith
Updated over a week ago

Stored Line Items

An overview of stored line items in AutoEntry per supplier.

Written by Brian Carolan
Updated over a week ago

Line Item Rules

In Company Contacts, rules can be added that particular line items are analysed according to these rules

Written by Brian Carolan
Updated over a week ago

Rejected Folder Overview

An overview on the rejected folder

Written by Brian Carolan
Updated over a week ago

How to Reject Invoices

How to reject an invoice from your inbox.

Written by Orlaith
Updated over a week ago

File Rejected Reason: 'File is corrupt.'

What to do if your document has been rejected as corrupt.

Written by Erica
Updated over a week ago

Pen Marks and Handwriting on Documents?

Why files may be rejected if there's pen-marks or handwriting on an invoice or statement.

Written by Brian Carolan
Updated over a week ago

Duplicate Check for Invoices/Bills

We've a full 3 stage duplicate check to catch any duplicate invoices and bills before they're published to your accounts package.

Written by Brian Carolan
Updated over a week ago

Duplicate Invoices/Bills caught during extraction

How AutoEntry recognises and catches duplicate invoices during processing.

Written by Brian Carolan
Updated over a week ago

Duplicate Invoices/Bills already in your Accounts Package

AuotEntry checks your accounts package when publishing an invoice to ensure that the invoice does not already exist.

Written by Brian Carolan
Updated over a week ago

Duplicate Check with File Matching

Enhanced duplicate check including the ability to send attachments over to duplicate transactions

Written by Brian Carolan
Updated over a week ago

Why did AutoEntry not detect duplicate invoices?

How duplicate invoices are detected on AutoEntry

Written by Brian Carolan
Updated over a week ago

How to Mark Invoices as Paid

A guide on marking invoices as paid on AutoEntry

Written by Emma Carroll
Updated over a week ago

Mark as Paid - QuickBooks Online, Kashflow and SortMyBooks specific requirement

QBO, Kashflow and SortMyBooks Payment Method field

Written by Brian Carolan
Updated over a week ago

Mark as Paid Feature Requirements and Xero

Using the Mark as Paid feature with Xero

Written by Brian Carolan
Updated over a week ago

Adding Invoices to a VAT Period

How to add invoices to a VAT Period for reporting purposes

Written by Brian Carolan
Updated over a week ago

Retrieving Invoices for a VAT Period

How to retrieve your invoices for a VAT Period report

Written by Brian Carolan
Updated over a week ago

Downloading Invoices for a VAT Period

The steps required to download invoices for a VAT Period report

Written by Brian Carolan
Updated over a week ago

Error: 'Line items (tax rate) must be 'Zero Rated' for Customers outside the EU.'

How to clear the error 'Line items (tax rate) must be 'Zero Rated' for Customers outside the EU.'

Written by Emma Carroll
Updated over a week ago

Error: 'Line items (tax rate percentage) You entered a tax amount but tax rate is zero. Please fix one of them.'

How to clear the error 'Line items (tax rate percentage) You entered a tax amount but tax rate is zero. Please fix one of them.'

Written by Emma Carroll
Updated over a week ago

Error: 'Invalid Account Code - Department entered for Invoice and/or Line Item. Account Code xxxx'

How to clear the error 'Invalid Account Code - Department entered for Invoice and/or Line Item. Account Code xxxx' from your invoice(s).

Written by Meera Sharma
Updated over a week ago

Error: 'Attachment could not be posted. API Http error.'

How to clear the error 'Attachment could not be posted. API Http error.'

Written by Orlaith
Updated over a week ago

Error: 'Project status set to not allow postings.'

This article will help walkthrough how to correct the Error: 'Project status set to not allow postings.'

Written by Oliver
Updated over a week ago

Error: 'The specified bank account details does not match a known bank account.'

The steps required to clear the error 'The specified bank account details does not match a known bank account.'

Written by Cintia
Updated over a week ago

Error: 'Line items (tax amount) You cannot add tax, your business is not registered for tax.'

How to clear the error 'Line items (tax amount) You cannot add tax, your business is not registered for tax.'

Written by Orlaith
Updated over a week ago

Warning Symbol in VAT Field

The steps to follow if you are receiving a yellow warning triangle in the VAT field of an invoice.

Written by Orlaith
Updated over a week ago

Error: '(zero d) must be greater than or equal to zero and less than the size of the argument list.'

How to clear the error '(zero d) must be greater than or equal to zero and less than the size of the argument list.'

Written by Orlaith
Updated over a week ago

Error: 'An unknown error has occurred. To protect your company data, Sage 50 will now shut down. Any unsaved data will be lost. ID: E97'

How to clear the error code ID: E97 for Sage 50 Canada users.

Written by Emma Carroll
Updated over a week ago

What does 'Credits could not be deducted' mean?

The meaning of a 'Credits could not be deducted' message in the Processed Items tab of your Activity feed.

Written by Cintia
Updated over a week ago

Error: 'Invoice Date is set before the current lock date in Sage50 UK&I'

How to clear the error 'Invoice Date is set before the current lock date in Sage50 UK&I' displaying on a published invoice.

Written by Orlaith
Updated over a week ago

Nominal Code Reverting to Previous Selection

The steps you should follow if a nominal code keeps reverting to your previous selection on an invoice/bill.

Written by Emma Carroll
Updated over a week ago

Error: 'The invoice number field is disabled or it is hidden'

How to clear the error message 'The Invoice number field is disabled or it is hidden' for Sage 50 Canada integrated companies.

Written by Aaron
Updated over a week ago

Error: 'Invalid Reference Id : Items element id not found'

How to clear the error message 'Invalid reference Id' for QuickBooks Online integrated companies.

Written by Emma Carroll
Updated over a week ago

Error: 'GLACCOUNT_STOCK_CODE_DOES_NOT_EXIST'

How to clear the 'GLACCOUNT_STOCK_CODE_DOES_NOT_EXIST' error for AccountsIQ integrated companies.

Written by Brian Carolan
Updated over a week ago

Error: 'Relation Specified Incorrectly'

How to clear the error 'Relation Specified Incorrectly' for SortMyBooks integrated companies.

Written by Brian Carolan
Updated over a week ago

Error: 'Invalid or missing project code.'

Invalid or missing project code error

Written by Tara
Updated over a week ago

Error: 'The Foreign Currency on the account does not match the Foreign Currency on the transaction.'

How to clear the error 'The Foreign Currency on the account does not match the Foreign Currency on the transaction.' from an invoice.

Written by Emma Carroll
Updated over a week ago

ErrorCode:2220, Message:Invalid Currency type, Element:Currency, Detail:Invalid or Unsupported currency type supplied. Supplied value:None

How to clear the 'Invalid Currency type' error for QBO integrated companies.

Written by Cintia
Updated over a week ago

Error: 'Account period has closed.'

How to clear the error message 'Account period has closed.' from an invoice.

Written by Emma Carroll
Updated over a week ago

Error: '1.line_items.description : This field is required.'

How to clear the 'line items description' error.

Written by Cintia
Updated over a week ago

Error: 'Guid Format/Should contain....'

How to clear the error Error: 'Guid Format/Should contain...' for Xero Integrated companies.

Written by Brian Carolan
Updated over a week ago

Error: 'Please provide base and quote currency.'

How to clear the error message 'Please provide base and quote currency' for QuickBooks Online integrated companies.

Written by Brian Carolan
Updated over a week ago

Error: 'Error occurred while checking for duplicate invoice.'

How to clear the error message 'Error occurred while checking for duplicate invoice.' from an invoice.

Written by Nathan Doyle
Updated over a week ago

Error: 'The contact specified has possibly been merged (or archived). Xero does not indicate if the contact is merged, therefore AutoEntry cannot know for sure.'

How to clear the error message 'The contact specified has possibly been merged' for Xero integrated companies.

Written by Tara
Updated over a week ago

Error: 'Problems while trying to create your transaction. Exception details: Invoice could not be published. Error Returned: The transaction is missing a valid account.'

How to clear the 'transaction is missing a valid account' error for Sage 50 US integrated companies.

Written by Elizabeth
Updated over a week ago

Error: 'Invoices with VAT summary lines cannot be marked as paid in companies on the VAT Cash Accounting (UK) VAT scheme.'

How to clear the 'Invoices with VAT summary lines cannot be marked as paid in companies on the VAT Cash Accounting (UK) VAT scheme.' error

Written by Tara
Updated over a week ago

Error: 'Line items (ledger account) is invalid.'

How to clear the error 'Line items (ledger account) is invalid.' for Sage Business Cloud Accounting integrated companies.

Written by Tara
Updated over a week ago

Error: 'You have reached the limit of invoices you can approve.'

How to clear the error 'You have reached the limit of invoices you can approve' for invoices posting to Xero.

Written by Orlaith
Updated over a week ago

Error: 'Value cannot be null. Parameter name: key'

How to solve this error on invoices

Written by Erica
Updated over a week ago

Error: '1. The request contained parameters that are restricted for Start in United Kingdom [due_date,invoice_lines:quantity]'

How to clear the error message 'The request contained parameters that are restricted for Start in United Kingdom' from your invoices.

Written by Tara
Updated over a week ago

Error: 'Saving Purchase Invoice failed: value of contact was not allowed.'

How to clear the error message 'Saving Purchase Invoice failed: value of contact was not allowed.' from your invoice(s).

Written by Cintia
Updated over a week ago

Error: 'Line items (currency tax amount) You cannot record VAT Amount if using a VAT Rate with a Zero %.'

How to clear the error message 'Line items (currency tax amount) You cannot record VAT Amount if using a VAT Rate with a Zero %.'

Written by Brian Carolan
Updated over a week ago

Error: 'You cannot record entries prior to your Accounts Start Date of DD/MM/YYYY.'

How to clear the error message 'You cannot record entries prior to your Accounts Start Date of DD/MM/YYYY.'

Written by Cintia
Updated over a week ago

Error: 'Feature Not Supported Error : We're sorry. This feature is not included in your QuickBooks Online Simple Start subscription.'

How to clear the 'Feature Not Supported' error for QuickBooks Online integrated companies

Written by Emma Carroll
Updated over a week ago

Error: 'Tax code is not correct, it should be a number but the code specified is 'T0''

How to clear the error 'Tax code is not correct, it should be a number but the code specified is 'T0'' from your invoices

Written by Erica
Updated over a week ago

'Error occurred while checking for duplicate invoice. Error :Xero API error calling GetInvoices'

How to clear the Xero error 'Error occurred while checking for duplicate invoice. Error :Xero API error calling GetInvoices:'

Written by Nathan Doyle
Updated over a week ago

Why is Auto-Publish not working?

Potential reasons why your invoices have not auto-published to your accounting software despite the setting being switched on.

Written by Orlaith
Updated over a week ago

Error: 'Unable to cast object of type 'Intuit.Ipp.Data.AccountBasedExpenseLineDetail' to type 'Intuit.Ipp.Data.ItemBasedExpenseLineDetail'

How to clear the error 'Unable to cast object of type......' from your invoices

Written by Emma Carroll
Updated over a week ago

Error: Object reference not set to an instance of an object

How to clear the error message 'Object reference not set to an instance of an object' from your invoices/bills.

Written by Emma Carroll
Updated over a week ago

Error: 'Tax rate id is not allowed for tax address region.'

How to clear the error 'Tax rate id is not allowed for tax address region.' from your invoices

Written by Emma Carroll
Updated over a week ago

Error: 'Invoice (DOC ID xxx) has been published to your accounting software but attachment could not be uploaded; please manually attach document in accounting software'

How to clear the error 'Invoice (DOC ID xxx) has been published to your accounting software but attachment could not be uploaded'

Written by Emma Carroll
Updated over a week ago

Invoices/Statements appear to be missing

Where are my uploaded files?

Written by Brian Carolan
Updated over a week ago

Error: '1.Authorization : Your access token has expired. You can refresh the token or ask the user for a new grant.'

How to clear the error '1.Authorization : Your access token has expired. You can refresh the token or ask the user for a new grant.'

Written by Erica
Updated over a week ago

'Error :The access token has not been authorized, or has been revoked by the user'

How to clear the "access token" error for Xero integrated companies

Written by Tara
Updated over a week ago

Error: 'Unsupported Feature: DueDateForSalesInvoice'

How to clear the error 'Unsupported Feature: DueDateForSalesInvoice' for Sage 50 UK&I integrated companies

Written by Amy
Updated over a week ago

Error: 'Sequence contains no matching element'

How to clear the sequence error for Sage Accounting integrated companies

Written by Amy
Updated over a week ago

Error: 'Input string was not in a correct format.'

How to clear the error 'Input string was not in a correct format.'

Written by Brian Carolan
Updated over a week ago

Error: 'Invoice xxxx was not approved, please check it has all codes assigned.'

How to clear the 'codes assigned' error on invoices.

Written by Amy
Updated over a week ago

Error: 'Failed to create contact'

How to clear the 'failed to create contact' error

Written by Tara
Updated over a week ago

Error: 'String too long.'

How to clear the 'string too long' error from your invoices

Written by Erica
Updated over a week ago

What is the yellow triangle error on my invoice's VAT? (QBO)

How to clear the yellow triangle error on an invoice's VAT for QuickBooks Online integrated companies

Written by Tara
Updated over a week ago

Error: 'Line Item Net/Total does not match Invoice Net/Total'

How to clear the Line Item Net/Total Error.

Written by Amy
Updated over a week ago

Why are my invoices not publishing to my accounts package?

How to check for some of the most common reasons invoices are not publishing

Written by Orlaith
Updated over a week ago