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Error: 'Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID: 35'

How to resolve this error in the Desktop Sync App when you integrate with Sage 50 Canada.

Written by Oliver Cook
Updated over 8 months ago

You are seeing the below error message on your company's integration status.

Other users are currently working with this company. You may open the company is multi-user mode or wait for other users to stop using the company. ID:35

When integrating and publishing data from AutoEntry to a shared file or shared client file in Sage 50 Canada, you must pause the share drive option before the integration or publishing can occur.

To clear this error, you will need to do the following:

  1. Pause Sage Drive.

  2. Resync your company data on AutoEntry.

  3. Republish any pending invoices/bills.

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