The system will reject a bank statement when an issue prevents data extraction in AutoEntry.
How do I check the rejected status?
If the system can't process a document, the rejected status will show in the Uploaded Files and Processed Items tab of your Activity page.
Where can I find rejected bank statements?
Unprocessed files will move to the Rejected folder. The number of files in the rejected folder will show on the company homepage.
You can also access it via the Rejected tab across the top of the page when you're already in a folder.
Why are bank statements rejected?
The reasons for rejection are:
Incorrect format
Incorrect format: Make sure to upload documents in the acceptable upload format. The system will reject any file in unsupported formats or corrupt files.
Incorrect folder: If you uploaded an invoice in the bank statement folder, or vice versa, the system will reject it.
Missing data: If some required data is missing, this will prevent the extraction.
Password encryption: AutoEntry can't process a document that’s password-protected.
Poor quality
AutoEntry's OCR won't be able to recognise the text accurately if the quality is too poor to extract the data, for example:
If the bank statement uploaded is a photo, rather than a scanned image
If the image contains handwriting
If the scans are blurry or scanned at a low resolution (low DPI)
If the scan is misaligned
Duplication
If you upload a page or transaction that you already have uploaded, AutoEntry will reject these duplicates. Ensure to upload only new or missing pages to prevent rejection.
Is there a charge for rejected bank statements?
You're always refunded for rejected bank statements or credit card statements. AutoEntry Credits will remain in your account balance, ensuring you don't lose any credits from failed uploads.
📎NOTE: Automatic credit refund only applies to rejected documents in the Bank Statement folder, and not the rejected documents from other folders.
How do I resolve rejected documents?
1. Correct the problem before reuploading
Check the rejection tab for feedback
Review specific pages flagged for issues (for example, tilted or blurry) and correct them
Blurry or low-resolution scans - Re-scan the statements at a higher resolution, ensuring the text is clear and sharp
Tilted or misaligned pages - Re-scan the pages carefully, making sure to align the document properly, with all sides are fully captured
File format - Make sure to upload files in the correct upload format
Colour mode adjustment - Verify that scans are in greyscale as black and white scans can lead to rejection
2. Re-upload and manual process
Re-upload the corrected document
Contact AutoEntry support if you require further manual review
Tips for avoiding rejection
Always ensure scans are clear and aligned
Use appropriate DPI settings (for example, 300 DPI or higher) for high-quality scans
When scanning documents, choose the greyscale settings rather than black and white to ensure the best image quality
Upload only new or missing pages to prevent rejection
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