You’ve published invoices on AutoEntry, but they haven’t moved across to QuickBooks within a reasonable time frame.
If there is an integration error, the resolution will differ depending on the version of QuickBooks you have.
If you're integrated with QuickBooks Desktop, you need to restart the Sync App.
If you're integrated with QuickBooks Online, you need to disconnect and reconnect the integration.
If there was no integration error, you need to make sure you don't click Re-Sync Data after you publish an invoice.
In all cases, you need to unpublish and republish the invoices.
QuickBooks Desktop
If you’re integrated with QuickBooks Desktop, this integration works through the AutoEntry Sync App. You need to check if it's running or not
Sync App Desktop Service is Not Running
The most common issue would be that the Sync App service isn’t running. To check if your Sync App service is running from the Integrate page.
Go to your company's Integrate page.
If you don't have access to the Integrate page, check with the account holder.
In the Integration page, the status of your Desktop Sync Service will display Running or Not Running.
If your Sync App is Not Running, you need to restart the Sync App and then republish any invoices that have yet to move across to QuickBooks Desktop.
QuickBooks Online
If you're integrated to QuickBooks Online and the integration shows an error, disconnect your integration and reconnect it again.
No integration errors
If you don't have any integration error, and your invoices are still not publishing, make sure that you haven’t clicked the Re-Sync button after publishing your invoices. Clicking Re-Sync prevents them from moving across to Sage.