Symptom
You have published invoices on AutoEntry, but they have not moved across to QuickBooks Desktop within a reasonable time frame.
Cause
This integration works through the AutoEntry Sync App. There are some issues that can arise when publishing that are unique to this software.
Resolution
If you are integrated with QuickBooks Desktop, this integration works through the AutoEntry Desktop Sync App. There are some issues that can arise when publishing that are unique to this.
Whether your sync app desktop service is running or not, both instances are covered below!
Sync App Desktop Service is Not Running
The most common issue would be that the Sync App service is not running. To check if your Sync App service is running:
Go to your company's Integrate page.
Here, the status of your Desktop Sync Service will be shown as either Running or Not Running.
If your Sync App is Not Running, please follow these steps to restart it and then republish any invoices that have yet to move across to QuickBooks Desktop.
Sync App Desktop Service is Running
If your Sync App service is running but your invoices are still not publishing, please ensure that you have not clicked the Re-Sync button after publishing your invoices. Clicking Re-Sync prevents them from moving across to Sage.
Check the Integration Status on your main homepage's company list also, on either the AutoEntry website or the AutoEntry Sync App itself. If there is an error showing here, this will prevent invoices from publishing.
Most of these error messages will indicate what needs to be done to resolve, however if you are unsure you can send our Support team a message by clicking on the green chat bubble in the bottom right corner of the screen!