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Error: '403 Forbidden'
Error: '403 Forbidden'

The steps required to clear the error '403 Forbidden' on the AutoEntry Desktop Sync App.

Nathan avatar
Written by Nathan
Updated over a year ago

Symptom

You are seeing the below error message when attempting to login to the Desktop Sync App.

Forbidden or 403: Forbidden

Applies To

  • Sage 50 users.

  • QuickBooks Desktop users.

Cause

This error can occur if there is firewall/anti-virus software present on your PC.

Resolution

For the Sync App to be able to communicate with our servers, you must allow the service through your Firewall. On rare occasions, you may need to whitelist data.docurec.com. You will also need to ensure that you allow outgoing TCP on port 443 (data.autoentry.com:443).

Proxy Server & Firewall Configuration

You will then need to publish an Invoice and allow 5-10 minutes for it to post through to Sage/QuickBooks. If the invoice does successfully publish, this would indicate that it is a historical error and should clear shortly.

If the Invoice does not publish after this time, you will need to follow these steps:

  1. Restart your Sync App Desktop Service.

  2. Log out of the Sync App and log back in.

  3. Go back to the AutoEntry website and publish the Invoice again.

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