Company networks may block AutoEntry Sync by routing traffic through a proxy or by blocking outgoing connections via a firewall or endpoint protection.
On first install, the AutoEntry Sync application runs as the Local System account (NT AUTHORITY\SYSTEM).
You may need to configure proxy access or remove old configuration data that has been added to this account in the past.
Alternatively, create a new domain account and run AutoEntry Sync under that account.
Checking Local System Proxy Configuration
You can check proxy settings for NT AUTHORITY\SYSTEM by running Internet Explorer as this account.
- Get PsExec (standalone exe, not an installer)
- Run cmd as admin, then run this command:
psexec -s -i "%programfiles%\Internet Explorer\iexplore.exe"
- Check the proxy configuration in IE
Firewall/ Proxy Configuration
- Outgoing TCP on port 443 is used to send data to data.docurec.com
If AutoEntry Sync is installed on a machine that does not use the Windows Firewall e.g. you are letting the AntiVirus software act as firewall, then you must add the above rule manually to the firewall.