Company networks may block AutoEntry Sync by routing traffic through a proxy or by blocking outgoing connections via a firewall or endpoint protection. This article will provide an overview on configuring proxy access or firewalls and endpoint protection to allow the AutoEntry Desktop Sync App to operate.
Sage 50 users.
QuickBooks Desktop users.
On the first install, the AutoEntry Sync App runs as the Local System account (NT AUTHORITY\SYSTEM).
You may need to configure proxy access or remove old configuration data that has been added to this account in the past.
Alternatively, create a new domain account and run AutoEntry Sync under that account.
Checking Local System Proxy Configuration
You can check proxy settings for NT AUTHORITY\SYSTEM by running Internet Explorer as this account.
Get PsExec (standalone exe, not an installer).
Run cmd as admin, then run this command:
psexec -s -i "%programfiles%\Internet Explorer\iexplore.exe"
Check the proxy configuration in IE.
Outgoing TCP on port 443 is used to send data to data.docurec.com
If AutoEntry Sync is installed on a machine that does not use the Windows Firewall e.g. you are letting the AntiVirus software act as a firewall, then you must add the above rule manually to the firewall.