Skip to main content

Error: 'The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.'

How to resolve this error within the AutoEntry Desktop Sync App.

AutoEntry Support Team avatar
Written by AutoEntry Support Team
Updated over 2 months ago

You're seeing the below error message on your Sync App, or on your company's Integration Status.

The underlying connection was closed: A connection that was expected to be kept alive was closed by the server.

This error message can be caused by your server's internal data service timing out.

Follow the steps below to resolve this:

  1. Check that your Sync App is up to date.

  2. Once definitely up to date, open your PC's Task Manager.

  3. Click the Processes tab.

    📌TIP: You may need to select More details first if it is showing the minimised view.

  4. Select the following:

    • OCRex.Desktop.AutoEntry.Client

    • AutoEntry.Service

  5. Select End Task on both.

    Processes tab in Task Manager highligting OCRex.Desktop.AutoEntry.Client and AutoEntry.Service

  6. Resync the company data on the AutoEntry website.

Did this answer your question?