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Error: Unable to open the company file. , ID: E31

How to resolve this integration error when you integrate with Sage 50 Canada.

Hannah avatar
Written by Hannah
Updated over 3 weeks ago

You're seeing the error message below on your Desktop Sync App, or your company's integration status.

Unable to open the company file. , ID: E31

This error is normally due to the Sync App requiring an update.

To clear this error please follow these steps:

  1. Update the Sync App.

  2. Once updated, restart the Sync App service.

  3. Go to the affected company on the AutoEntry website and Re-sync your company data.

  4. Unpublish and republish any impacted invoices.

Once an invoice successfully publishes to Sage, the error should clear.

If the error persists, refer to additional troubleshooting steps related to connection issues or contact AutoEntry support.

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