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Error: Please login with your Sage ID when prompted to proceed with connecting AutoEntry to the company, or stop sharing this company with Remote Data Access.

How to solve the error - Please login with your Sage ID (...) or stop sharing this company with Remote Data Access in AutoEntry.

Marie-H avatar
Written by Marie-H
Updated over 5 months ago

Follow the steps below if the Integration status shows the following error:

Please login with your Sage ID when prompted to proceed with connecting AutoEntry to the company, or stop sharing this company with Remote Data Access.

  1. The billing user needs to open the Sync App to disconnect the company.

  2. Connect to Sage 50, making sure to follow the relevant steps depending on whether you need to enable RDA or not.

📎NOTE: If you're using Sage 50 account with Remote Data Access, you must run the Sync App in multiuser mode / console mode.

A Company Shared with Remote Data Access in Sage cannot be accessed with the Sync App when it is running as a service, please run it in console mode or stop sharing this company with Remote Data Access.

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