Rejected Invoices

A guide on AutoEntry's Rejected folder.

Emma Carroll avatar
Written by Emma Carroll
Updated over a week ago

The Rejected folder is where any document that AutoEntry cannot process is stored.

If a document has been rejected, you will see a notice on the Uploaded Files and Processed Items tabs of your Activity page under the Status column.

The Purchases and Sales folders will alert you that an invoice has been rejected; indicated with a red dot next to the item in your Rejected folder, and on the Rejected tab icon. Interacting with the rejected items (clicking View) will remove the notification.

Why are documents rejected?

When a file has been rejected, it means that there is an issue with it preventing data from being extracted/processed.

Documents uploaded with any of the following issues will be rejected:

  • It has been uploaded previously

  • The image/scan quality is too poor for our system to extract the data

  • It has been uploaded to the wrong folder

  • Some crucial data is missing, preventing extraction

  • The image/scan is a screenshot or contains handwriting

  • The file's data is corrupted or password-protected

📎NOTE: You will be charged for rejected files as there has been an attempt to process them. This does not apply to bank statements.

More thorough information on the cost of rejected duplicate invoices can be found here.

How to manually reject invoices

  1. Click the tickbox to the left of an invoice to select it.

  2. An Actions menu will then appear at the top of the page where you can select Reject.

  3. In the next pop-up window, you will be shown a drop-down menu for the Reject Reason. This must be filled in, giving a reason for rejecting such as "Uploaded in error" etc.

  4. If you select the "Other" option, a second field will appear where you can enter the reason.

  5. Click Reject and the invoice will be sent to the Rejected folder.

  6. If you need to permanently delete an invoice from your Purchases/Sales folder, simply click on the Rejected tab, and click the blue trash icon to delete the item. AutoEntry cannot retrieve this upload for you after deletion.

Last edited:

Jun 28, 2023, 13:55 PM

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