The AutoEntry Sync App runs as a Windows Service by default. When installed for the first time, it will run with local system credentials.
Unfortunately, these credentials do not have access to the network shares, thus they prevent AutoEntry Sync services from using them.
In order to access these network shares, the AutoEntry Sync service will have to execute under different user credentials. This article explains how to set up such a user.
Sage 50 users
QuickBooks Desktop users
Glossary of Terms
Service: the AutoEntry Sync service.
Local machine: the computer on which the AutoEntry Sync service is installed.
Domain User: a domain user under which the AutoEntry Sync service runs on the local machine.
Step by Step Instructions
These steps require administrative privileges and should be carried out by an IT administrator.
1. Create a Domain User for the AutoEntry Sync App
Create a domain user called a-autoentry-sync.
Add a-autoentry-sync to the Local Administrators group on the machine you installed AutoEntry Sync.
Give user a-autoentry-sync permissions to the shared folders you want AutoEntry Sync to have access to.
2. Run AutoEntry Sync as the User a-autoentry-sync
Open Task Manager.
Click the Services tab > Open Services.
Double click on AutoEntry.DesktopSync.Service or right-click and select Properties.
Click on the Log On tab.
Click on This Account.
Enter account name a-autoentry-sync and the corresponding password.
Click the General tab
Troubleshooting - Network Shares not Visible
Network shares are normally visible when connecting AutoEntry to a Sage/QuickBooks company file. If they are not visible, first verify that Windows Explorer can view the network shares. If Windows Explorer is not displaying the network shares, then settings on the computer, domain or other networked computers need to be changed.
Please note that mapped drives are not the same as network shared folders, the Sync App cannot see mapped drives (accessible via a diver letter), it can only see network shared folders, accessible via a UNC path.
It may be possible to manually type in the UNC path to a shared folder if the path is known and access is granted, though for convenience and to limit user error, it is best to enable network discoverability.