The AutoEntry Sync App runs as a Windows Service by default. When installed for the first time, it will run with local system credentials. These credentials do not have access to the network shares, therefore they prevent AutoEntry Sync services from using them.
In order to access these network shares, the AutoEntry Sync service needs to execute under different user credentials.
We explain how to do this below.
1. Create a Domain User for the AutoEntry Sync App
Create a domain user called
a-autoentry-syncto the Local Administrators group on the machine you installed AutoEntry Sync.
a-autoentry-syncpermissions to the shared folders you want AutoEntry Sync to have access to.
2. Run AutoEntry Sync as the User a-autoentry-sync
Open Task Manager.
Click the Services tab then click Open Services.
Double-click AutoEntry.DesktopSync.Service or right-click in it and click Properties.
Click on the Log On tab.
Click on This Account.
Enter account name
a-autoentry-syncand the corresponding password.
Click the General tab
Troubleshooting - Network Shares not Visible
Network shares are normally visible when connecting AutoEntry to a Sage/QuickBooks company file. If they are not visible, first verify that Windows Explorer can view the network shares. If Windows Explore isn't displaying the network shares, then settings on the computer, domain or other networked computers need to be changed.