The AutoEntry Sync App runs as a Windows Service by default. When installed for the first time, it will run with local system credentials. These credentials do not have access to the network shares, therefore they prevent AutoEntry Sync services from using them.
In order to access these network shares, the AutoEntry Sync service needs to execute under different user credentials.
We explain how to do this below.
📎NOTE: These steps require administrative privileges for your computer. For further help we recommend you contact your IT support.
Glossary of Terms
Service - The AutoEntry Sync service
Local machine - The computer on which the AutoEntry Sync service is installed
Domain User - A domain user under which the AutoEntry Sync service runs on the local machine
1. Create a Domain User for the AutoEntry Sync App
Create a domain user called
a-autoentry-sync.Add
a-autoentry-syncto the Local Administrators group on the machine you installed AutoEntry Sync.Give user
a-autoentry-syncpermissions to the shared folders you want AutoEntry Sync to have access to.
2. Run AutoEntry Sync as the User a-autoentry-sync
Open Task Manager.
Click the Services tab then click Open Services.
Double-click AutoEntry.DesktopSync.Service or right-click in it and click Properties.
Click on the Log On tab.
Click on This Account.
Enter account name
a-autoentry-syncand the corresponding password.
Click Apply.
Click the General tab
Click Stop.
Click Start.
Troubleshooting - Network Shares not Visible
Network shares are normally visible when connecting AutoEntry to a Sage/QuickBooks company file. If they are not visible, first verify that Windows Explorer can view the network shares. If Windows Explore isn't displaying the network shares, then settings on the computer, domain or other networked computers need to be changed.
📎NOTE: Mapped drives are not the same as network shared folders. The Sync App cannot see mapped drives (accessible via a diver letter), it can only see network shared folders, accessible via a UNC path.
It may be possible to manually type in the UNC path to a shared folder if the path is known and access is granted, though for convenience and to limit user error, it is best to enable network discoverability.