The system will reject a bank statement when an issue prevents data extraction in AutoEntry.
How do I check the rejected status?
If the system can't process a document, the rejected status will show in the Uploaded Files and Processed Items tab of your Activity page.
Where can I find rejected bank statements?
Unprocessed files will move to the Rejected folder. The number of files in the rejected folder will show on the company homepage.
You can also access it via the Rejected tab across the top of the page when you're already in a folder.
Why are bank statements rejected?
The reasons for rejection are:
The bank statement uploaded is a photo, rather than a scanned image
Duplicate Transactions: If a previously uploaded page or transaction is reuploaded, AutoEntry will reject these duplicates. Ensure only new or missing pages are uploaded to prevent rejection.
The image/scan quality is too poor for the system to extract the data
Uploaded to the wrong folder
Some crucial data is missing, preventing extraction
Image is a screenshot or contains handwriting
File's data is corrupt or password-protected- Scans that are blurred or scanned at a very low resolution (low DPI) can lead to rejection as AutoEntry's OCR cannot recognise the text accurately
Statements scanned while tilted or misaligned can prevent AutoEntry from correctly processing the data. This applies to both bank and credit card statements
Make sure to upload documents in the acceptable upload format. The system will reject any file in unsupported formats.
When scanning documents, choose the greyscale settings rather than black and white to ensure the best image quality.
Within the Rejected subfolder, the 'Reason' column will display the cause of the issue. The 'Process Anyway' option is available under the relevant Account ID, allowing users to attempt processing even after rejection.
Is there a charge for rejected bank statements?
You're always refunded for rejected bank statements. AutoEntry Credits go back into your balance automatically, and you don't need to take action on anything. Rejected credits are automatically re-added to your account balance, ensuring you don't lose any credits from failed uploads.
How do I resolve rejected documents?
1. Correct the problem before reuploading
Blurry or low-resolution scans - Re-scan the statements at a higher resolution, ensuring the text is clear and sharp
Tilted or Misaligned Pages - Re-scan the pages carefully, ensuring that the document is aligned properly and all sides are fully captured
File Format Verification - Make sure to upload files in the correct upload format.
Color Mode Adjustment - Verify that scans are in greyscale as black and white scans may lead to rejection.
2. Reupload and manually process
Re-upload the corrected document
If the file is still rejected, click the Process Anyway option under the relevant Account ID to attempt processing
Contact AutoEntry support if you require further manual review
Tips for avoiding rejection
Always ensure scans are clear and aligned
Use appropriate DPI settings (e.g., 300 DPI or higher) for high-quality scans
Review specific pages flagged for issues (e.g., tilted or blurry) and correct them
Use the 'Process Anyway' option if you believe the rejection was a mistake
Check the rejection tab for feedback
Contact support for unresolved manual processing concerns
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