Error: 'AutoEntry Desktop Sync Service is not running or you are currently not logged into the desktop client.'

How to resolve this error that shows on the Sync App or on your integration status in AutoEntry.

Written by Oliver Cook

Updated over a year ago

When on the Sync App or looking at your company's integration status on the AutoEntry website, you may see the error message below.

AutoEntry Desktop Sync Service is not running or you are currently not logged into the desktop client.

This error occurs when your Desktop Sync Service times out, and needs to be manually restarted.

This is easy to fix.

Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.
Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.
Select End Task on both.
Restart your Sync App Desktop Service.
After you restart the service, open your Sync App again and ensure you can view your company list.
Log in to the AutoEntry website, then re-sync your company data.