AutoEntry by Sage

You are seeing the below error message on your Sync App, or on your company's Integration Status.

AutoEntry Desktop Sync Service is not running or you are currently not logged into the desktop client.

This error is thrown when your Desktop Sync Service times out, and needs to be manually restarted.

To clear this error, you will need to do the following:

Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

Click on OCRex.Desktop.AutoEntry.Client &amp; AutoEntry.Service.

<a href="https://help.autoentry.com/en/articles/4578947-how-to-restart-the-autoentry-sync-app" rel="nofollow noopener noreferrer" target="_blank">Restart</a> your Sync App Desktop Service.

Open your Sync App again and ensure you are able to view your company list.

Go back to the AutoEntry site and <a href="https://help.autoentry.com/en/articles/1361831-re-sync-xxxx-data-button" rel="nofollow noopener noreferrer" target="_blank">re-sync</a> your company data.

1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.
2. Click on OCRex.Desktop.AutoEntry.Client &amp; AutoEntry.Service.
3. Select End Task on both.
 
 
 
4. <a href="https://help.autoentry.com/en/articles/4578947-how-to-restart-the-autoentry-sync-app" rel="nofollow noopener noreferrer" target="_blank">Restart</a> your Sync App Desktop Service.
5. Open your Sync App again and ensure you are able to view your company list.
6. Go back to the AutoEntry site and <a href="https://help.autoentry.com/en/articles/1361831-re-sync-xxxx-data-button" rel="nofollow noopener noreferrer" target="_blank">re-sync</a> your company data.

How to clear Sage 50 error "AutoEntry Desktop Sync Service is not running or you are currently not logged into the desktop client."

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