Symptom

You are seeing the below error message on your Desktop Sync App.

Desktop Connection Error: The following error occurred connecting to your Accounts Package: Invalid data path. Please check your connection settings.

Applies To

  • Sage 50 users.

Cause

This error is typically due to an issue with the way your Sync App has been set up.

Resolution

When clearing this error, you should first check what the start-up type of your Sync App is. For instructions on how to do this, please click here.

For instance, if your company filepath is held on a C Drive, and your sync app is set up as a console application, it may cause the filepath to be flagged as invalid, leading to this error appearing.

If this is the case and you need to change the start-up type of your Sync App, please click here for the instructions!

It would then be advisable to manually restart the Sync App using the steps below:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open the Sync App again and ensure you are able to view your company list.

Once this is complete, please go to the AutoEntry website and attempt to publish an invoice on the affected company.

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