AutoEntry by Sage

The user is receiving the below error when attempting to publish an invoice.

<i>An unknown error has occurred. To protect your company data, Sage 50 will now shut down. Any unsaved data will be lost. , ID: E97</i>

When integrating and publishing data from AutoEntry to a shared file or shared client file in Sage 50 Canada, <b>the share drive option must be paused</b> before the integration or publishing can occur.

To clear this error message, please do the following:

<a href="https://help.autoentry.com/en/articles/5096387-how-to-disconnect-reconnect-a-company-s-integration-via-the-autoentry-sync-app" rel="nofollow noopener noreferrer" target="_blank">Disconnect and reconnect</a> your company via the Sync App.

<a href="https://help.autoentry.com/en/articles/1361831-re-sync-xxxx-data-button" rel="nofollow noopener noreferrer" target="_blank">Resync</a> your company data on AutoEntry

<a href="https://help.autoentry.com/en/articles/4799663-how-do-i-republish-an-invoice" rel="nofollow noopener noreferrer" target="_blank">Republish</a> any affected invoices/bills

1. <a href="https://help.autoentry.com/en/articles/5096387-how-to-disconnect-reconnect-a-company-s-integration-via-the-autoentry-sync-app" rel="nofollow noopener noreferrer" target="_blank">Disconnect and reconnect</a> your company via the Sync App.
2. <a href="https://help.autoentry.com/en/articles/1361831-re-sync-xxxx-data-button" rel="nofollow noopener noreferrer" target="_blank">Resync</a> your company data on AutoEntry
3. <a href="https://help.autoentry.com/en/articles/4799663-how-do-i-republish-an-invoice" rel="nofollow noopener noreferrer" target="_blank">Republish</a> any affected invoices/bills

How to clear the error code ID: E97 for Sage 50 Canada users.

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