Symptom

The user is receiving the below error message when attempting to publish an invoice.

The operation has timed out.

Applies To

  • Sage 50 users publishing Purchase/Sales invoices.

Cause

This error is most typically caused by a temporary time-out in the connection between Sage and AutoEntry, normally as a result of slow network access.

Resolution

To clear this error, please do the following:

  1. Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.

  2. Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.

  3. Select End Task on both.

  4. Open the Sync App again and ensure you are able to view your company list.

  5. Unpublish and republish any affected invoices.

Once an invoice successfully publishes to Sage 50, the error will clear!

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