Symptom
The user is seeing the below error message on their company's Integration Status.
Xero API error calling GetTaxRates: ("Type":null,"Title":"Forbidden","Status";403,"Detail":"AuthenticationUnsuccessful","Instance":"97c95b23-feae-4b1b-980a-a268c861650e","Extensions":{}}
Applies To
Xero users.
Resolution
To clear this error, please disconnect from Xero as shown in this article and then reconnect.
Additional Information
If you see a message saying your company is 'already connected' when trying to reconnect to Xero, please follow these steps.