The user is seeing the below error message on their company's Integration Status.

Xero API error calling GetTaxRates: ("Type":null,"Title":"Forbidden","Status";403,"Detail":"AuthenticationUnsuccessful","Instance":"97c95b23-feae-4b1b-980a-a268c861650e","Extensions":{}}

Applies To

  • Xero users.


To clear this error, please disconnect from Xero as shown in this article and then reconnect.

Additional Information

If you see a message saying your company is 'already connected' when trying to reconnect to Xero, please follow these steps.

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