Symptom

You are trying to submit an expense report through the Mobile App. but are receiving the below error message.

Unable to submit the expense report.

Please note that your Error ID will differ from the below example.

Applies To

Resolution

To clear the error message, and submit the report you will need to insure that all Categories are assigned to the entries in the Expense Report.

Once you have made the amendments you can re-submit the report.


Additional Information

  • It is not possible to Approve or Reject Expense Reports via the AutoEntry Mobile App.

  • An overview of the AutoEntry Mobile app can be viewed here.

  • Setting up user permissions so they can use the Mobile app can be viewed here.

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