Symptom

You are seeing the following error message on your company's integration status.

Authorisation issue detected - please reconnect

Applies To

  • Xero integrated companies

Cause

This is caused by an expired token within the integration with Xero, meaning that it needs to be re-authorised.

Resolution

To resolve this error, please follow these steps:

  1. Disconnect your integration.

  2. Reconnect the company to your Xero account.

Additional Information

If you receive a 'this company is already connected to Xero' error while reconnecting, please follow these steps.

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