If you’re using the AutoEntry Sync App to integrate your account with AutoEntry, you sometimes need to stop and restart the services from your Task Manager to clear an error.
Closing the application from the Task Manager ensures you end all the processes in the background.
Check the Sync App location
First you need to make sure you close the Sync App on the correct device. It may not be installed on your PC. You can check the Sync App location from the integration page.
End the process
Once you've located your Sync App location, end the processes from the Task Manager.
Open your PC's Task Manager.
Click the Processes tab.
📌TIP: If you have the minimised view, select More details to expand.
Select the following:
OCRex.Desktop.AutoEntry.Client
AutoEntry.Service
Select End Task on both.
📎NOTE: If you don't see the process here, it means the Sync App isn’t running, you've already closed or ended the application. In this case, you can skip this step.
Restart
You can open the Sync App application as normal, this will run the services again. You can also start from the Start Manager:
Go to the Task Manager,
Click the Services tab and right-click AutoEntry.Desktopsync.Service and select Start.
📎NOTE: Restarting the service will not necessarily clear the error immediately from the Integrate page. It will clear only after you publish an invoice successfully. There could also be other steps to follow depending on the error.
Example of errors
Make sure you refer to the full resolution steps for each specific error. Restarting the services manually can be one of the steps suggested to solve the error among other steps.