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Error: Connection to the company could not be established. Retrieving the COM class factory for component with CLSID failed

How to resolve this error when connecting to a company using the AutoEntry Sync App.

Written by AutoEntry Support Team
Updated this week

When trying to connect to a company with the Sync App, the following error may occur:

Connection to the company could not be established. Retrieving the COM class factory for component with CLSID {.} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

Retrieving the COM class factory for component with CLSID {.} failed due to the following error: 80070005 Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED)).

To clear this error message, follow the resolution steps below. If this doesn't work, try the alternatives.

Resolution

  1. Go to the PC that has the AutoEntry Desktop Sync App installed on it.

  2. Restart your sync app desktop service.

  3. Disconnect and reconnect the company.

  4. Ensure you’re able to view your company list on the Sync App.

  5. To clear the error:

    • Go back to the AutoEntry website and republish the affected invoice

    • or Re-sync the data

If the issue persists

Try any of the following:

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