When you try to integrate a new company to Sage 50 or Quickbooks Desktop via the Desktop Sync App, you may see the error below.
Application closing...
This typically occurs when your Sync App is not up to date. To resolve this, make sure your Sync app is up to date.
Is your Sync App up to date?
Check your Sync App is fully updated.
Once you confirm whether it's up to date or not, click on the relevant option below.
Sync App isn't up to date
Sync App isn't up to date
If it isn't up to date, follow the steps in Update the Sync App to update it.
Once the update is installed, the error should no longer occur.
If the error persists after updating the Sync App, follow the steps below.
Sync App is up to date
Sync App is up to date
If the Sync App is already up to date, try the steps below.
Open your PC's Task Manager, select More details if it is showing the minimised view, and click on the Processes tab.
Click on OCRex.Desktop.AutoEntry.Client & AutoEntry.Service.
Select End Task on both.
Open the Sync App again and ensure you are able to view your company list.
If you still see the error after completing these steps, contact our Support team for further guidance.