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Error: 'An unknown error has occurred. To protect your company data, Sage 50 will now shut down. Any unsaved data will be lost. ID: E97'

How to resolve the ID:E97 error when publishing an invoice to Sage 50 Canada.

Oliver Cook avatar
Written by Oliver Cook
Updated over 3 weeks ago

You may see the error below when you publish an invoice to Sage 50 Canada.

An unknown error has occurred. To protect your company data, Sage 50 will now shut down. Any unsaved data will be lost. , ID: E97

To be able to publish data from AutoEntry to a shared file in Sage 50 Canada, you need to pause the share drive option.

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To clear this error message, follow the steps below:

  1. Pause the Remote Data Access.

  2. Disconnect and reconnect your company via the Sync App.

  3. Resync your company data on AutoEntry.

  4. Republish any affected invoices/bills.

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