When publishing an invoice, an orange triangle can appear, preventing it from publishing.
This isn’t necessarily related to a synchronisation or integration failure. It usually means there’s missing or clashing information. For example, if the data doesn't align with the settings in your accounting software.
Resolution
To resolve the error, click the triangle to display the details and identify the root cause.
Once you've displayed the exact error, you can search it from our Help Centre for more details. You'll find that we have an article with a specific resolution for most errors.
Once you’ve identified the cause and followed any relevant resolution steps, edit the invoice to make adjustments and publish it again.
You first need to unpublish the invoice.
Edit the invoice to adjust the incorrect information.
Use the guidance in the error message.
Publish again.
Common issues
These are the most common errors when publishing:
Duplicate match
If you already published the invoice, the system will automatically identify it as a duplicate match.
You’ll have the option to check and publish the invoice as a duplicate, or reject it if its already in your account.
NOTE: This message can occur if you had previously attempted to publish the invoice when the file path was incorrect. Once you've fixed the file path, you can ignore the message and republish. The system believes the invoice has transferred already but it was "posted" to the wrong location.
Invoice codes error
Invoices xxx wasn’t approved, please check it has all codes assigned.
The "invoices weren't approved" error indicates that you haven't assigned all the necessary codes to the invoice, preventing it from publishing.
You need to make sure you assign all the tax codes and categories before you publish the invoice.
Tax/VAT summary total/Line item error
If the Net, VAT and totals don't add up in the invoice, this will return an error. You’ll need to edit the invoice until they match.
Examples
Tax Summary Tax does not match Invoice Tax
Line Item Tax does not match Invoice Tax
Etc.
Resolution steps
Review all invoice totals, including subtotals, VAT amounts, and line item values.
Ensure there are no manual edits, hidden rounding discrepancies, or unexpected VAT code changes.
Verify the calculation updates accordingly.
Invalid account code
The Invalid account code error usually means the code selected doesn't match the settings in your accounting software. You need to make sure the codes in AutoEntry reflect the ones in your accounting package. If necessary, Re-Sync your data.
Once the codes have synced again, you can unpublish and select the correct code before you publish again.
One or more errors occurred
The generic error "One or more errors occurred" would indicate an issue with the Sync App if you’re using it for your integration.
You need to restart the Sync App and check the file path is correct.
Other errors
There can be many possible errors that can occur when publishing an invoice. You can search the exact text from the error in our Help Centre.