AutoEntry won’t process any file type. Make sure you upload documents in the correct format and layout. It must also contain the minimum information necessary to create an invoice, supplier statement or bank statement.
If the file format doesn't comply with the requirements, the system will reject it.
It will give the following message:
Some documents couldn’t be processed- AutoEntry received some invoices for (Company name), unfortunately, some files can’t be processed.
Layout and compliance
Information within the document must follow the appropriate layout typically used for invoices, supplier statements or bank statements.
Data Requirement
Irrespective of file type, the system will reject files that don't contain the information necessary to process into the relevant document in AutoEntry.
Minimum required
Transaction date
Total amount
Optional
Supplier name
Invoice number
Net and VAT amounts
When line items apply
Date
Description
Unit price (optional)
Quantity (optional)
Line items VAT
Line items Net amount (with currency)
Total Vat
Total Net
Total
📎NOTE: If the document includes the Net and Vat for each line item, it won’t process if the total net and total vat is missing.
Format
Acceptable file types
AutoEntry will accept and process the following file types:
PDF
TIFF or TIF
JPEG
.doc or .docx (Word files)
.xlsx (Excel files)
⚠️CAUTION: When you’re uploading an Excel file, only include one invoice per Excel file.
📎NOTE: The processing time can be a little longer than the average (1-2 hours) for Word (.doc, .docx) and Excel (.xlsx.) file formats.
📌TIP: The formatting in .doc files can cause issues. We recommend uploading files as PDF instead.
⚠️CAUTION: Make sure the file isn’t password protected.
Rejected file types
Some examples of unsupported file formats:
PNG
.ZIP
RAR
File Folders
Password Protected PDFs
CSV
eml
File size
There’s a file size limit of 199 pages per PDF file when uploading documents from your computer.
Page layout
Only upload one invoice or receipt per page or image. The system can't distinguish between multiple documents on the same page.
📌 TIP: When capturing receipts, take only one photo or screenshot per receipt.
You can upload a multi-page document containing several receipts or invoices, provided each page contains only one receipt or invoice. Exception: Excel files.
Quality
When scanning documents, ensure the image resolution is high enough and avoid hand writing over documents.