Guidance on the following topics can be found by clicking on the relevant heading:
How long does it take for AutoEntry to process documents?
AutoEntry processes 80% all invoices/bills/receipts and supplier/vendor statements within 2 hours and 80% of bank statements within 4 hours.
We do have a theoretical maximum of 24 hours that can account for scan quality, server loads, etc. which we strive to meet in the case of any delays but we cannot guarantee a fixed turnaround time.
Specifically, larger batch uploads of invoices or statements will take longer than 24 hours to process and uploads of Excel or Word documents can take up to 24hours also.
If your document is still in 'processing' status after this timeframe, please contact our Customer Support team and we will be happy to look into it!
What does 'Queued for Processing' mean?
When your files are uploaded, their status will show as Queued for Processing on the Activity screen. This just means that the files have been received by us and processing will begin shortly. No further action needs to be taken by you to have these processed.
What does 'Credits yet to be deducted' mean?
The Credits yet to be deducted message means that your file is in the final stage of processing where credits are being deducted from your balance. This typically only takes a few minutes, and the files are then released automatically to your Inbox.
Dec 2, 2022, 11:22 AM