Question

How long do documents take to be processed by AutoEntry?

Applies To

  • All AutoEntry users who have upload permissions.

Answer

AutoEntry processes 80% all invoices/bills/receipts and supplier/vendor statements within 2 hours and 80% of bank statements within 4 hours.

We do have a theoretical maximum of 24 hours that can account for scan quality, server loads, etc. which we strive to meet in the case of any delays but we cannot guarantee a fixed turnaround time. 

Specifically, larger batch uploads of invoices or statements will take longer than 24 hours to process and uploads of Excel or Word documents can take up to 24hours also.

If your document is still in 'processing' status after this timeframe, please contact our Customer Support team and we will be glad to take a look into it.

Additional Information

See our scan quality recommendations and notes regarding pen marks and paper quality to ensure the best turnaround times possible.


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