Symptom

You have published invoices on AutoEntry, but they have not transferred over to Sage within a reasonable time frame.

Applies To

  • Sage Accounting/SBCA users.

Cause

This is typically caused by the sync between your company and Sage being stalled.

The sync between AutoEntry and SBCA can stall if it has been at least 30 days since the last sync action. This includes publishing and re-syncing.

Resolution

To resolve this, please do the following:

  1. Unpublish any affected invoices.

  2. Go to the Integrate tab.

  3. Click Disconnect.

  4. Reconnect to Sage Accounting.

  5. Once you are reconnected, you will need to go back to your inbox and publish the affected invoices again.

  6. Please make sure to NOT click the re-sync button after you publish your invoices, as this will prevent them from transferring to Sage.

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