Question

Why are my invoices not publishing to Sage 50 Canada?

Applies To

  • Sage 50 Canada users

Answer

If you are integrated with Sage 50, this integration works through the AutoEntry Desktop Sync App. There are some issues that can arise when publishing that are unique to this.

Whether your sync app desktop service is running or not, both instances are covered below!

Sync App Desktop Service is Not Running

The most common issue would be the sync app service not running. To check if your sync app service is running, go to the Integrate screen in AutoEntry. Here, the status of your Desktop Sync Service will be shown as either Running or Not Running.

If your sync app is 'Not Running', please follow these steps to restart it and then republish any invoices yet to transfer to Sage 50.

Sync App Desktop Service is Running

  1. If your sync app is running but your invoices are still not publishing, please ensure that you have not clicked the re-sync button after clicking publish on any invoices. Clicking re-sync interrupts them from publishing to Sage.

  2. Check the Integration Status on your company list also, on either the AutoEntry website or the AutoEntry Sync App itself. If there is an error showing here, this will prevent invoices from publishing.

We have compiled solutions to the most common of these errors which can be found under Troubleshooting in our Sage 50 Canada collection on our Help Center.

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